Cannot Enable Bitlocker After Deploy RRS feed

  • Question

  • I tried to enable Bitlocker (manually) after a deploy, even though it gives me the option to save the recovery-key, but after I restart the laptop, the bitlocker screen comes up (after POST) and asks me to put the recovery key. Strange part is, it doesn't recognize the key at all. 

    Any help is appreciated. 

    Thank you!

    Tuesday, February 2, 2016 4:11 AM

All replies

  • When you setup bitlocker, you are asked to either use a password or a PIN or a USB key or you'd use transparent mode (TPM only). This info is missing. I can imagine (but I don't know) your situation to be as follows:

    You set it up with a password. Then you change something that triggers bitlocker recovery (add hardware, change UEFI/Bios options for example). Bitlocker recovery asks for the recovery key, the 48-digit number which gets created right when encrypting. You however think it asks for the password as normal.

    Could that be? Do you have your recovery key printed or in a file?

    Saturday, February 6, 2016 12:57 PM