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Trouble with microsoft word 2007 RRS feed

  • Question

  • Everytime I open a document it asks if I want to allow the following changes to my hardrive (it's by word so naturally I allow the changes) but when it opens up it's just a blank slate of blue and I have to open a new document within the program in order to have any sort of typing capability but the main problem is I can't see the document I downloaded!

    Help?

    Wednesday, February 8, 2012 6:37 AM

Answers

  • Hi,

    It seems Global Template(Normal.dotm) corrupted, please follow these steps to rename Global Template test if it helps:

    Follow the steps for the operating system that you are using:
    Windows Vista and Windows 7
     1. Exit Word 2007.
     2. Click Start.
     3. In the Start Search box, type the following text, and then press ENTER:
          %userprofile%\appdata\roaming\microsoft\templates
     4. Right-click Normal.dotm, and then click Rename.
     5. Type OldNormal.dotm, and then press ENTER.
     6. Close Windows Explorer.
     7. Start Word 2007, and then open the document.

    Microsoft Windows XP
     1. Exit Word 2007.
     2. Click Start, and then click Run.
     3. In the Open box, type the following text, and then press ENTER:
          %userprofile%\Application Data\Microsoft\Templates
     4. Right-click Normal.dotm, and then click Rename.
     5. Type OldNormal.dotm, and then press ENTER.
     6. Close Windows Explorer.
     7. Start Word 2007, and then open the document.

    If the problem still persists, please follow the methods in this article troubleshooting problem:

    http://support.microsoft.com/kb/921541

    Best regards.


    William Zhou

    TechNet Community Support

    Friday, February 10, 2012 6:04 AM