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USB Mass Storage problem with Stafty Remove Hardware RRS feed

  • Question

  • Wile checking my computer's proformence through Norton Security, I found an "Inoperable Hardware Device" icon in my diagnostic report. It says the device type is a USB Mass Storage Device, and the Device Status is "Windows cannot use this hardware device because it has been prepared for Safty Removal"

    Then it says to run the Device Manager. When I do this, then click on USB Mass Storage Device, it says "Windows cannot use this hardware device because it has been prepared for Safty Removal but it has not been removed from the computer. (Code 47) To fix this problem, unplug this device from your computer and then plug it in again."

    The thing is, I DONT HAVE A-N-Y-T-H-I-N-G PLUGGED INTO A-N-Y USB PORTs, at all!    (It has a button that says "Check for Solutions" but when I select it, it says "Could not load driver software")

    PLEASE HELP!

    Friday, June 10, 2011 7:48 AM

Answers

  • Hi,

    I suggest you reload the USB controller drivers.

    1. Click "Start", type in Device Manager the Search bar and press "Enter". Click Continue if necessary.
    2. In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the "Host Controller", click "Uninstall" and click "OK".
    3. Repeat the step 2 to uninstall all items under "Universal Serial Bus controllers".

    Then, restart your computer and Windows Vista will reinstall all USB controllers automatically.

    If the issue persists, the root cause should not be the system. I suspect that the USB controllers are not compatible with Windows Vista. You need to access the download webpage of your computer or motherboard, and download Windows Vista compatible motherboard chipset and USB controller drivers. After installing the drivers the issue should be resolved.

    Regards,


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    Wednesday, June 15, 2011 6:48 AM
    Moderator