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  • Question

  • can an one help ? 

    my windows work well all times and with all programs untill try to acess ,open or any operation on specific file my disk performance go to 100% and not open this file and my windows become very very very slow

    Wednesday, July 26, 2017 2:01 PM

All replies

  • Try a clean boot and see if that happens in clean boot. That will remote third party software and then if that resolves the issues see the 'How to determine what is causing the problem by performing a clean boot' to work out the culprit.
    Wednesday, July 26, 2017 10:50 PM
  • Hi abdallahashraf725,

    When you perform a clean boot, you could disable the security software temporarily. It may impact the specific file.

    To make sure the user profile works fine, you could create a new user account to check.

    Meanwhile, please check the Service below and use the chkdsk command to fix.


    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope it will be helpful to you

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, July 27, 2017 6:29 AM
  • A) check the integrity of the operating system

    B) check the drive

    C) consider using windows performance recorder to record periods of high usage

    D) consider in place upgrade repair if none of the above fixes the problem

    Steps to perform:

    Open administrative command prompt and type or copy and paste these commands:

    1) sfc /scannow

    2) dism /online /cleanup-image /restorehealth

    3) chkdsk /scan

    4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    5) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)

    6) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)



    7) shutdown /r (you will reboot the computer so that it is in clean boot)

    Evaluate the performance on your computer in clean boot during typical use.

    Are the boots faster or slower?

    Are the shutdowns faster or slower?

    How has the audio and video performance changed? Is it better, worse, or the same?

    How has the disk performance changed?  Is it better, worse, or the same?

    Continue using clean boot indefinitely to monitor performance.

    If the problems persist the next steps can be either the Windows performance recorder:


    or in place upgrade repair (saves files and applications) and allows you to fixed problems with the operating system and registry not fixed by scannow and restorehealth:



    Thursday, July 27, 2017 6:46 AM
  • Hi,

    Any update?

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Sunday, July 30, 2017 6:19 AM