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Number of copies issue in Print log from Microsoft Word RRS feed

  • Question

  • Dear Friends

    We are facing a problem with prints sending through Microsoft Word via Print Server (based on Windows Server 2016). Despite of sending multiple copies of the documents, by increasing number of copies on print dialog, the print log's event 805 records only one copy of the print. The required settings of printer like Render prints jobs on client computers is unchecked (suggested by a forum). Problem occurs only with Word. Other software like Notepad, Excel or Adobe are giving correct number of copies in Print log.

    Furthermore the Printer's queue also shows wrong number of pages.

    The only closest solution found on the forums is not practical in our environment, due to being a university and having large number of computers along with thousands of users for each computer. The link of suggested solution is given below.

    https://support.microsoft.com/en-us/help/919736/the-dmcopies-member-always-returns-a-value-of-1-when-you-try-to-retrie?wa=wsignin1.0

    Kindly provide us a practical and permanent solution.

    Thanks

    Aamir Habib

    Friday, December 6, 2019 6:44 AM

All replies

  • Hi,

    Did this problem appear in all Word documents? How about blank document?

    I suggest you provide some screenshots about this problem here. 

    You can use below link method to verify your technet forum account so that you can post picture and website link. 

    https://social.technet.microsoft.com/Forums/en-US/5c00b9a9-3afe-4ee9-bbf0-34157716b92a/verify-my-account?forum=reportabug

    Regards, 

    Emi Zhang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Office 2019.

    Monday, December 9, 2019 8:45 AM
  • Hi, 

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    Regards,

    Emi Zhang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to shareexplore and talk to experts about Microsoft Office 2019.

    Monday, December 16, 2019 2:02 AM