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IE 10 upgrade failure RRS feed

  • Question

  • Hi

    Currently we have Windows 7 desktops with IE8. Our Corp requested to upgrade all 10000 systems to upgrade with IE10. I have already installed the pre-requisite patches on all systems using SCCM. But the installation of IE fails on 50% machines with exit code 40007. Even manual installation gives "IE 10 upgrade not completed" message. Pls support me to get it resolved. Thanks

    Thursday, March 5, 2015 6:03 AM

Answers

All replies

  • See if there are any logfiles for the installation available. 

    Torsten Meringer | http://www.mssccmfaq.de

    Thursday, March 5, 2015 6:48 AM
  • Hi,

    You can troubleshoot errors by using the Setup log files after manual installation failed:

    • IE10_main.log
    • IE10_NR_Setup.log
    • IE10_uninst.log
    • cbs*.log
    • WU_ IE10_LangPacks.log

    Reference:Appendix A: Troubleshooting

    Best Regards,

    Joyce


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    Friday, March 6, 2015 2:48 AM
  • IE10_main log gives error shown below. The required pre-requisites are already in place

    00:00.000: ====================================================================
    00:00.281: Started: 2015/03/04 (Y/M/D) 00:00:11.816 (local)
    00:00.406: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.437: Command line: "C:\Windows\ccmcache\65\IE10x86.exe" /quiet /update-no
    00:00.468: INFO:    Setup installer for Internet Explorer: 10.0.9200.16521
    00:00.500: INFO:    Previous version of Internet Explorer: 8.0.7601.18667
    00:00.546: INFO:    Checking if iexplore.exe's current version is between 10.0.8100.0...
    00:00.593: INFO:    ...and 10.1.0.0...
    00:00.609: INFO:    Maximum version on which to run IEAK branding is: 10.1.0.0...
    00:00.640: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.656: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:00.671: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:00.687: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:00.718: INFO:    Trying to extract ID: 6006 (0) as "IE10-neutral.Extracted.cab"
    00:00.827: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:00.858: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1B414.tmp\Spelling_en.msu.
    00:00.874: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:00.905: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1B414.tmp\Hyphenation_en.msu.
    00:00.936: INFO:    Trying to extract ID: 6128 (1033) as "IE10-support.cab"
    00:01.919: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:03.432: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1B414.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1B414.tmp\HardwareBlockingList.xml"
    00:04.290: INFO:    Hardware support check succeeded. Installation will continue.
    00:04.446: INFO:    Windows 7 operating system detected.
    00:04.524: INFO:    Service pack major: 1
    00:04.618: INFO:    Service pack minor: 0
    00:04.712: INFO:    Service pack name:  Service Pack 1
    00:05.398: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
    00:05.460: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18700 >= 6.1.7601.17727 (True)
    00:05.570: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
    00:05.772: INFO:    Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18409 >= 6.1.7601.17932 (True)
    00:05.819: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:05.897: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:25.023: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    00:25.116: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    00:25.210: INFO:    Setup exit code: 0x00009C47 (40007) - Required updates failed to download.
    00:25.413: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    00:26.536: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147942487
    00:27.659: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1B414.tmp
    00:27.940: INFO:    Unable to remove directory C:\Windows\TEMP\IE1B414.tmp, marking for deletion on reboot.
    00:28.018: INFO:    Released Internet Explorer Installer Mutex

    Wednesday, March 11, 2015 10:43 AM
  • Hi,

    Please confirm you have installed all the prerequsites as the KB below.

    KB:2729094, 2731771, 2533623, 2670838, 2786081

    Prerequisites for installing Internet Explorer 10 in Windows 7 SP1

    There are some updates superseded by others.

    Deploying IE10 Prereqs for Win7SP1 with ConfigMgr 2012

    Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

    Best Regards,

    Joyce


    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Joyce L Wednesday, March 18, 2015 9:12 AM
    • Marked as answer by Joyce L Monday, March 23, 2015 10:17 AM
    Thursday, March 12, 2015 2:17 AM