Start menu is empty RRS feed

  • Question

  • Hi.
    Sometimes when i open start menu it's empty:  

    Only after logoff/logon start menu shows normal. How to fix it?
    Thank you.
    Tuesday, January 20, 2009 6:26 AM



    Hi Farkhod, does the issue only occur on this theme? Does it occur on Windows Classic theme? I suggest you first perform a Clean Boot to troubleshoot the issue.


    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.


    Note: Please click Continue if the "User Account Control" window pops up.


    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.


    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".


    Please test this issue in the Clean Boot environment. If the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.


    Meanwhile, you can also check if this occurs on other user account. If this still occurs, we may need to perform a System Restore.


    Hope this helps!

    Sean Zhu - MSFT
    Wednesday, January 21, 2009 8:34 AM