Subtitles not appearing for videos in Windows 7 machines for a sharepoint 2010 application RRS feed

  • Question

  • Dear All,

    This issue is regarding a Sharepoint 2010 application and the issue is happening only in the machine in which Windows 7 is installed.

    We have a Media Library wherein we upload .wmv files and a .smi file which displays captions i.e. subtitles for the respective .wmv file.

    When the videos are played in the browser the subtitles are displayed perfectly in a machine with - Windows Vista + IE.

    But if tried to play the same video in a machine with - Windows 7 + IE the subtitles are not working.

    Really not sure what is wrong :(

    Kindly suggest on this.

    Thursday, April 10, 2014 9:52 AM

All replies

  • Hi,

    I have checked your earlier thread.

    Could you please have a share with the OS and IE version?

    What happens when you refresh the IE page in Windows Vista?

    The issue here might be related with the local cache in IE.

    How about '' CTRL+F5" behaves in the IE page in Windows 7? '' CTRL+F5" will release the local cache and make a new request to the server.

    We may take a try to bypass the cache, press F12, click Cache -> Always Refresh from Server, see if this could help here.

    Here are some reference:

    Introduction to F12 Developer Tools

    Caching Improvements in Internet Explorer 9

    Best regards

    Michael Shao
    TechNet Community Support

    Friday, April 11, 2014 3:41 AM

    Hello Michael,

    Many Thanks for your suggestion..

    But unfortunately this also did not work.

    Below is the summary of my investigation -

    1) Issue is faced in Windows 7 + IE8 as well as IE9

    2) Checked and found compatibility option is selected.

    3) Tried to bypass the cache, by pressing F12, click Cache -> Always Refresh from Server, it dint work.

    4) There is something strange , sometimes the captions appear and after refreshing stops appearing. And sometimes it does not appear at all , not even for the first time.

    Is this have something to do with Windows Media Player?



    Friday, April 11, 2014 7:51 AM
  • Hi,

    Could you please take a look to see if any errors logged in Event Viewer that related with IE?

    Also please take a try to set the document mode(F12, document mode) to match the settings in Windows Vista.

    Here is more information for reference:

    Determining Possible Compatibility Issues and Solutions

    Best regards

    Michael Shao
    TechNet Community Support

    • Edited by Michael_LS Friday, April 11, 2014 9:03 AM
    Friday, April 11, 2014 8:58 AM