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Global Address LIst RRS feed

  • Question

  • Hi,

    I am trying to update the Global Address List. and i need to to remove the users who has left the company. 

    Can you please advice how can i do this?

    Cheers,

    RL  

     

    Tuesday, October 25, 2011 2:08 AM

Answers

  • On Tue, 25 Oct 2011 03:02:05 +0000, Katty03 wrote:
     
    >thank you for your response, We have disabled the user account but it still shows in global address list.
     
    Well, let's start by asking you what release of Exchange you're
    running. Then say whether you disabled the USER with ADUC or if you
    disabled the MAILBOX with the EMC (if you're running Exchange 2007 or
    2010).
     
    Simply disabling the AD user won't remove the user from the GAL (or
    the OAB) no matter which release of Exchange you're using.
     
    If you're running Exchange 2007 or 2010 then disabling the MAILBOX
    using the EMC will remove the user's mailbox and remove the user from
    the GAL (and, eventually, the OAB).
     
    Once the GAL entry disappears the OAB generation must run to remove
    the item from the OAB. Then the OAB changes must replicate (to public
    folders or to CAS servers), and then the OAB must be downloaded by the
    OUtlook client (that usually happens once a day, when the user
    connects to their mailbox).
     
     
    >can you also please tell me how can i update the Global Address List by adding the new user? we got the user in AD but it didnt update the the Global Address List.
     
    Is the new user mail- or mailbox-enabled? If they are then they should
    appear in the GAL pretty quickly (how quickly depends on the AD
    replication, not Exchange). How soon they show up in the OAB on a
    client machine depends on how often you update the OAB, how often OAB
    replication happens, and whether the Outlook client downloads the OAB
    changes!
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Fiona_Liao Wednesday, October 26, 2011 7:13 AM
    • Marked as answer by KoalaBear Thursday, October 27, 2011 12:26 AM
    Tuesday, October 25, 2011 8:46 PM

All replies

  • On Tue, 25 Oct 2011 02:08:54 +0000, Katty03 wrote:
     
    >I am trying to update the Global Address List. and i need to to remove the users who has left the company.
    >
    >Can you please advice how can i do this?
     
    If you remove the AD User from the AD it'll certainly be removed from
    the GAL. It doesn't matter what release of Exchange you're using.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    Tuesday, October 25, 2011 2:47 AM
  • Hi Rich Matheisan,

    thank you for your response, We have disabled the user account but it still shows in global address list.

    can you also please tell me how can i update the Global Address List by adding the new user? we got the user in AD but it didnt update the the Global Address List.

     

    Cheers, RL

    Tuesday, October 25, 2011 3:02 AM
  • How do you manage the mailbox user?

    Please manage the mailbox enabled user through ESM (Exch 2003) and EMC/EMS (Exchange 2007/2010). By disabling the AD user account from ADUC will not removed user from GAL.

    • Proposed as answer by Fiona_Liao Wednesday, October 26, 2011 7:13 AM
    Tuesday, October 25, 2011 5:54 AM
  • On Tue, 25 Oct 2011 03:02:05 +0000, Katty03 wrote:
     
    >thank you for your response, We have disabled the user account but it still shows in global address list.
     
    Well, let's start by asking you what release of Exchange you're
    running. Then say whether you disabled the USER with ADUC or if you
    disabled the MAILBOX with the EMC (if you're running Exchange 2007 or
    2010).
     
    Simply disabling the AD user won't remove the user from the GAL (or
    the OAB) no matter which release of Exchange you're using.
     
    If you're running Exchange 2007 or 2010 then disabling the MAILBOX
    using the EMC will remove the user's mailbox and remove the user from
    the GAL (and, eventually, the OAB).
     
    Once the GAL entry disappears the OAB generation must run to remove
    the item from the OAB. Then the OAB changes must replicate (to public
    folders or to CAS servers), and then the OAB must be downloaded by the
    OUtlook client (that usually happens once a day, when the user
    connects to their mailbox).
     
     
    >can you also please tell me how can i update the Global Address List by adding the new user? we got the user in AD but it didnt update the the Global Address List.
     
    Is the new user mail- or mailbox-enabled? If they are then they should
    appear in the GAL pretty quickly (how quickly depends on the AD
    replication, not Exchange). How soon they show up in the OAB on a
    client machine depends on how often you update the OAB, how often OAB
    replication happens, and whether the Outlook client downloads the OAB
    changes!
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Fiona_Liao Wednesday, October 26, 2011 7:13 AM
    • Marked as answer by KoalaBear Thursday, October 27, 2011 12:26 AM
    Tuesday, October 25, 2011 8:46 PM
  • Rich explained it very well above.

    There are few PowerShell cmdlets if you are running Exchange 2007 and abov

    i.e. update-globaladdresslist etc.


    Where Technology Meets Talent
    Tuesday, October 25, 2011 9:50 PM
  • Global Address List can NOT be updated. it is a search result of GC server. The cmdlet update-globaladdresslist is used after creating a new GAL which is of topic.

    The global address list we see from Outlook (cached moded) address book is actually a local copy of global address list--it is called Offline Address Book (OAB) and is regually updated.

    After you removed a user from ADUC tool, you can check immediately (I assume there is no AD replication) in OWA or Outlook running in Online move to see if the user has disappeared from address book. If Outlook is running Cachec mode, you need to wait 24 hours or more untill the OAB is updated; or force the OAB generation and also force the OAB downloading.

     

     


    Fiona
    • Proposed as answer by Fiona_Liao Wednesday, October 26, 2011 7:20 AM
    • Edited by Fiona_Liao Wednesday, October 26, 2011 7:22 AM
    Wednesday, October 26, 2011 7:20 AM