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XP Pro SP3 PC freezing completely - can only reboot by removing power cable RRS feed

  • General discussion

  • Hello,

    I have an XP Pro SP3 machine being used by a client that is freezing and can only be recovered by removing the power cable.

    I have done the usual checks (RAM, obvious system drivers etc) and have setup verifier.exe so that the minidump files might offer better information - if I knew how I would attach one of the files to this msg.

    The last two event log entries for this issue are shown below. I will happily send the mini dump files if this helps.


    Thank you in advance.

     

    Event Type:    Error
    Event Source:    System Error
    Event Category:    (102)
    Event ID:    1003
    Date:        11/08/2011
    Time:        15:16:28
    User:        N/A
    Computer:    MYPC-45468AA8C2
    Description:
    Error code 000000c9, parameter1 00000224, parameter2 ed2d0862, parameter3 00000000, parameter4 00000000.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45   System E
    0008: 72 72 6f 72 20 20 45 72   rror  Er
    0010: 72 6f 72 20 63 6f 64 65   ror code
    0018: 20 30 30 30 30 30 30 63    000000c
    0020: 39 20 20 50 61 72 61 6d   9  Param
    0028: 65 74 65 72 73 20 30 30   eters 00
    0030: 30 30 30 32 32 34 2c 20   000224,
    0038: 65 64 32 64 30 38 36 32   ed2d0862
    0040: 2c 20 30 30 30 30 30 30   , 000000
    0048: 30 30 2c 20 30 30 30 30   00, 0000
    0050: 30 30 30 30               0000   

     

    Event Type:    Information
    Event Source:    Save Dump
    Event Category:    None
    Event ID:    1001
    Date:        11/08/2011
    Time:        15:15:52
    User:        N/A
    Computer:    MYPC-45468AA8C2
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c9 (0x00000224, 0xed2d0862, 0x00000000, 0x00000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    Event Type:    Error
    Event Source:    System Error
    Event Category:    (102)
    Event ID:    1003
    Date:        11/08/2011
    Time:        15:06:19
    User:        N/A
    Computer:    MYPC-45468AA8C2
    Description:
    Error code 000000c1, parameter1 90824fa8, parameter2 9082491e, parameter3 0025c054, parameter4 00000023.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45   System E
    0008: 72 72 6f 72 20 20 45 72   rror  Er
    0010: 72 6f 72 20 63 6f 64 65   ror code
    0018: 20 30 30 30 30 30 30 63    000000c
    0020: 31 20 20 50 61 72 61 6d   1  Param
    0028: 65 74 65 72 73 20 39 30   eters 90
    0030: 38 32 34 66 61 38 2c 20   824fa8,
    0038: 39 30 38 32 34 39 31 65   9082491e
    0040: 2c 20 30 30 32 35 63 30   , 0025c0
    0048: 35 34 2c 20 30 30 30 30   54, 0000
    0050: 30 30 32 33               0023    
    Event Type:    Information
    Event Source:    Save Dump
    Event Category:    None
    Event ID:    1001
    Date:        11/08/2011
    Time:        15:05:47
    User:        N/A
    Computer:    MYPC-45468AA8C2
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000c1 (0x90824fa8, 0x9082491e, 0x0025c054, 0x00000023). A dump was saved in: C:\WINDOWS\MEMORY.DMP.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Thursday, August 11, 2011 3:07 PM