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Hot issue - Skype Click to Call cause Copy & Paste function behave abnormally RRS feed

  • General discussion

  • Hi all,

    Recently, we noticed many people get affected with Copy & Paste issue after installed an update for Skype.

    Symptom:

    • Cannot copy & paste with correct formatting, the formatting will lose during copy & paste.
    • When check the Paste Special option, the "keep source formatting" option is not available.

    Cause:

    The ClipBoard has been interfered with by the recently released Skype Click to Call (Version 5.10.0.9560).

    Solution:

    Skype has released a new version of Click to Run (http://www.skype.com/intl/en-us/get-skype/on-your-computer/click-to-call/windows/). Skype will do a silent upgrade to existing customers to fix the problem. The build that will fix this issue is 5.11.0.9874.
    Microsoft has also released a KB article that addresses the situation (http://support.microsoft.com/kb/2697462)


    Max Meng

    TechNet Community Support

    Tuesday, April 24, 2012 7:37 AM