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IE opens frozen RRS feed

  • Question

  • When I open IE-11 on my Windows 10 computer it appears to open normally, but whenever I click on something all I get it the error chime. If I go to the Start menu and run IE in admin mode it works OK.
    Friday, December 2, 2016 9:10 PM

All replies

  • Hi USAF,

    When a web browser starts it will use the homepage settings of the users' account to launch the homepage url. To change your homepage settings on your user account go Start>Control Panel>Internet Options>General tab,

    Generally, to quickly correct IE browser problems, go

    Start>Control Panel>Internet Options>Advanced tab, click the "Reset" button.... carefully review your reset options (for example you may not want to delete your internet favorites or surfing history).

    If you still have problems after applying the above fixes... then probably you are seeing the effects of a malware infection...

    first go Start menu>Startup and delete any entries in there...... a common hijack for malware is to place an internet shortcut in the users' Startup folder... links in that folder are run when the computer is first started.

    then

    Start>Control Panel>Windows Defender.... download any pending updates first, then scan your computer to identify and remove any known malware.

    Regards.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us. If possible please include links to any websites you are having problems with... in the case of homepage hijacks, include the web address of the web site that appears in the IE address bar when it starts (or the address in the .url file in the windows Startup folder).


    Rob^_^

    Saturday, December 3, 2016 3:31 AM
  • I unplugged my computer last night. This morning I plugged it back in and IE now appears to be working correctly.
    Saturday, December 3, 2016 10:25 AM
  • Hi AirForce9797,

    It’s a method to unplug and reboot again. Meanwhile we could try reset the IE settings.

    https://support.microsoft.com/en-us/kb/923737

    Then we could troubleshoot the issue in no add-on mode.

    https://support.microsoft.com/en-us/help/17447/windows-internet-explorer-11-manage-add-ons

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
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    Monday, December 5, 2016 6:25 AM