"This message wasn't sent to [COLLEAGUE NAME]" not appearing unless I copy/paste my message in OneNote RRS feed

  • Question

  • I was wondering why my co-worker sometime was not answering my IM even when he was online.
    I found out that if I copied the message I sent in OneNote, the text "This message wasn't sent to [COLLEAGUE NAME]" appears in these cases, in small grey font after the unsent messages. Sometimes multiple message in a row don't make it and sometimes he gets almost every IM but a few ones have that dreadful notification under them in OneNote. That notification, however, does NOT appear in Skype itself and so I have no easy way to know if my message were sent. So far I haven't noticed that issue happening with my other co-workers, but that might be due to the fatc that this specifce co-worker represents close to 97% of my Skype conversations. It was a fluke that I even noticed these notification appeared in OneNote as I wanted to keep a specific conversation for future reference and it's only then that I noticed this.

    It has caused some major communication issue. Am I the only one with this issue? I couldn't find a thread about this specific issue. Is that a design flaw or is there something going wrong on here? I looked through my options and nothing seems to be causing this behavior. Help!

    Thursday, March 9, 2017 12:49 PM

All replies

  • Hi Vincent Carle,

    Does the issue only appear on the specific user?  Is it an intermittent issue?

    For troubleshooting this issue, please try the following steps:
    1. Install the latest update for your SFB client.
    2. Perform a clean boot on your computer: https://support.microsoft.com/en-us/kb/929135
    3. Try to repair Office.

    For SFB server side, please check if it is the latest update, and you could also schedule downtime to restart SFB server.


    Alice Wang

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    • Proposed as answer by Alice-Wang Wednesday, March 15, 2017 8:27 AM
    Friday, March 10, 2017 2:44 AM