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Outlook 2016 not working after processing/starting screen RRS feed

  • Question

  • using Office Outlook 2016 from last 3m, but today outlook 2016 is not working after showing processing/loading profile start screen.

    thanks in advance


    • Edited by CHUNHUA lEE Monday, May 23, 2016 6:28 AM improve
    Monday, May 23, 2016 6:27 AM

Answers

  • Hi,

    >>after showing processing/loading profile start screen.

    Any error message popup after this? Have you ever made any changes to your Windows or Office installation?

    It might be that the Outlook profile or the data file is somehow corrupted, which is a common cause of Outlook starting issue. Not sure what type of email account you are using, try these steps to troubleshoot the issue:

    1. Start Outlook in "safe mode" to determine whether the issue was caused by any installed third party add-ins: Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter.
    2. Repair Outlook Data Files (.pst and .ost): https://support.office.com/en-us/article/Repair-Outlook-Data-Files-pst-and-ost-64842a0a-658a-4324-acc6-ef0a6e3567cd
    3. Backup the .pst file (if this is your case), create a new Outlook profile, then try it again: https://support.microsoft.com/en-us/kb/829918

    Hope this helps. Please feel free to post back with any findings.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, May 24, 2016 5:11 AM
  • found an easier solution, which involves Outlook safe mode (you don't have to fiddle around with profiles):
    1) Click the Windows button or press the Windows key on your keyboard
    2) Type in 'Run' and select 'Run (desktop app)'
    3) In the Run box, type outlook.exe /safe
    4) Click OK
    5) When prompted to 'Choose a Profile', click OK (you may need to choose a profile if you have multiple ones...I didn't have to)
    6) Outlook will open and it appears to repair itself
    7) You can exit Outlook and restart it normally to verify that the fix worked.This worked when all the other solutions, including the scanpst.exe solution did not
    • Proposed as answer by Mubeen Abbasi Tuesday, June 7, 2016 9:33 AM
    • Marked as answer by CHUNHUA lEE Tuesday, June 7, 2016 9:35 AM
    Tuesday, June 7, 2016 9:29 AM

All replies

  • Hi,

    >>after showing processing/loading profile start screen.

    Any error message popup after this? Have you ever made any changes to your Windows or Office installation?

    It might be that the Outlook profile or the data file is somehow corrupted, which is a common cause of Outlook starting issue. Not sure what type of email account you are using, try these steps to troubleshoot the issue:

    1. Start Outlook in "safe mode" to determine whether the issue was caused by any installed third party add-ins: Press Win + R and type "outlook.exe /safe" in the blank box, then press Enter.
    2. Repair Outlook Data Files (.pst and .ost): https://support.office.com/en-us/article/Repair-Outlook-Data-Files-pst-and-ost-64842a0a-658a-4324-acc6-ef0a6e3567cd
    3. Backup the .pst file (if this is your case), create a new Outlook profile, then try it again: https://support.microsoft.com/en-us/kb/829918

    Hope this helps. Please feel free to post back with any findings.

    Regards,

    Ethan Hua


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Tuesday, May 24, 2016 5:11 AM
  • found an easier solution, which involves Outlook safe mode (you don't have to fiddle around with profiles):
    1) Click the Windows button or press the Windows key on your keyboard
    2) Type in 'Run' and select 'Run (desktop app)'
    3) In the Run box, type outlook.exe /safe
    4) Click OK
    5) When prompted to 'Choose a Profile', click OK (you may need to choose a profile if you have multiple ones...I didn't have to)
    6) Outlook will open and it appears to repair itself
    7) You can exit Outlook and restart it normally to verify that the fix worked.This worked when all the other solutions, including the scanpst.exe solution did not
    • Proposed as answer by Mubeen Abbasi Tuesday, June 7, 2016 9:33 AM
    • Marked as answer by CHUNHUA lEE Tuesday, June 7, 2016 9:35 AM
    Tuesday, June 7, 2016 9:29 AM