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Project 2016 Client in combination with Project 2013 Server (on-premise) - internal error when saving a project plan from one client RRS feed

  • Question

  • Dear all,

    we observe a reproducible issue when trying to save and check-in one specific project plan from one specific client. So the user opens the plan with his 2016 client from a 2013 on-premise server, is able to modify the plan but when trying to save the error message "Internal error. Contact your administrator..." appears. No error ID indicated, the project server queue doesn't show any error, the plan remains checked out. The windows monitor for microsoft office documents the error but doesn't give any error ID either (except for generic 900001).

    Do you have an idea, where this error might come from, or how to investigate this further?

    We already reviewed and modified the cache settings, repaired the client and re-installed the client. Next step is to install a 2013 client.

    Any input appreciated!

    Kind regards
    Philipp

    Friday, August 26, 2016 1:20 PM

All replies

  • Hi Philipp,

    Please check whether following url's helps

    http://microfilaria4.rssing.com/chan-3737719/all_p61.html

    https://social.technet.microsoft.com/Forums/projectserver/en-US/191bac8c-ee1f-4362-9ec3-8db098e9b8f1/an-internal-error-occured-if-the-problem-persists-contact-your-administrator-at-save-or-open?forum=projectserver2010general

    Regards  Roy Joyson

    Please remember to mark your question as "answered"/"Vote helpful" if this solves/helps your problem




    Roy Joyson

    Tuesday, August 30, 2016 5:00 PM