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IE 11 won't load page after opening and closing it once or twice. RRS feed

  • Question

  • I am running IE 11 on Windows 7. After booting up the computer, I can open IE once or twice (by closing and opening it again). But if I try and close and open the program a third time (or sometimes the second time), IE opens but won't load a page. Furthermore, and very strangely, once this happens, I also can't open Chrome or Firefox - Chrome load also with a blank page and Firefox won't open at all. It is as if IE has taken control of Internet access but is frozen, and  the only solution to get a browser working again at that point is to restart the computer. Ghis just started happening a couple of days ago.

    Outlook does seem to continue to work - it is just the browsers that are frozen.

    I have already tried  deselecting IE 11 from the Windows list of program that you can get to from the Programs and Features control panel, restarting, then reselecting it and restarting again. I also tried resetting the IE settings form the Internet Options control panel. What I have not yet tried is completely uninstalling and then reinstalling IE.

    I have Norton, and it has not found a virus, but maybe there is a corrupted file?

    Friday, August 1, 2014 4:44 AM

Answers

  • Hi,

    Start>run>msconig>Startup tab, disable any non-ms startup entries. Reboot your computer for the changes to take affect.

    msconfig is only available on Pro and Enterprise versions of windows.

    You may find answers to similar questions at the Nortons support forums.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com


    Rob^_^

    Saturday, August 2, 2014 9:48 PM

All replies

  • Hi,

    Start>run>msconig>Startup tab, disable any non-ms startup entries. Reboot your computer for the changes to take affect.

    msconfig is only available on Pro and Enterprise versions of windows.

    You may find answers to similar questions at the Nortons support forums.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com


    Rob^_^

    Saturday, August 2, 2014 9:48 PM
  • I have the same issue this week. Reboot and IE works one time. I tried disabling all add-ons, no help. 
    The quick solution is to just use another browser (Firefox, Chrome, etc.). The Win 10 upgrade would probably fix it too.
    Wednesday, December 9, 2015 7:37 PM