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Win7 random BSOD w/dumps RRS feed

  • Question

  • Computer is randomly BSODing and problem has been getting worse since it was built a few months ago. It will work fine but then an image while browsing the net (regardless of browser) or opening something in Photoshop will randomly freeze the machine.

     

    Skydrive has a dump along with XML info.

    I have tried:

    -Drivers for all software and hardware is up to date

    -Reseating all ram

    -Win7 64bit is installed on SSD, files are on two other HDs (Raptors)

    -CS4 is installed

    -Replaced video card with another, same issue

    -Tried Prime95 - no errors

    -Memtest - no errors

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033


     Thanks.

    Additional information about the problem:

      BCCode:                                               3b

      BCP1:                                                    00000000C0000005

      BCP2:                                                    FFFFF80002F9E74D

      BCP3:                                                    FFFFF88008359770

      BCP4:                                                    0000000000000000

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

     

    XML: http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/WER-65723-0.sysdata.xml

    DUMP: http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/102010-17706-01.dmp

    • Edited by kchan98 Wednesday, October 20, 2010 3:10 PM adding
    Wednesday, October 20, 2010 1:05 PM

Answers

  • The errors are still MEMORY_MANAGEMENT with some other errors which seems to indicate the problem is hardware.

    There appears to be a BIOS update (0603) you could consider.

    Also consider testing the RAM but test one module at a time.

    You could also try removing all but one module of RAM and see if the system runs more stable.

    The add the RAM back one module at a time.

    • Marked as answer by kchan98 Tuesday, November 30, 2010 8:54 PM
    Saturday, November 13, 2010 12:58 AM

All replies

  • Any ideas? Reinstallation of OS?
    Thursday, October 21, 2010 12:51 PM
  • The minidump file shows that the process that crashed was the Rtvscan.exe which is a Symantec process.

    If other minidump files show the same, consider the problem is with Symantec and consider uninstalling any Symantec software and see if the problem resolves.

    Afterward you could reinstall the Symantec software using the latest version or go with other security software.

     

    Thursday, October 21, 2010 5:56 PM
  • Thanks Auggy. I will try installing a later version.

    I had another BSOD today, is it the same?

     

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7600.2.0.0.256.48

      Locale ID:                                             1033

     

    Additional information about the problem:

      BCCode:                                               1a

      BCP1:                                                    0000000000041201

      BCP2:                                                    FFFFF683FF7C9090

      BCP3:                                                    5FC000030DAF0025

      BCP4:                                                    FFFFFA800D9CD420

      OS Version:                                          6_1_7600

      Service Pack:                                       0_0

      Product:                                               256_1

    XML: http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/WER-65192-0.sysdata.xml

    DMP: http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/102210-17394-01.dmp

     

    Friday, October 22, 2010 3:23 PM
  • The latest minidump shows a different error (MEMORY_MANAGEMENT) than the first error (SYSTEM_SERVICE_EXCEPTION) and although the process that crashed in this latest crash, svchost.exe,  was not a Symantec process I would still recommend to uninstall all Symantec software and see if the BSODs resolve.

     

    • Marked as answer by Miya Yao Wednesday, November 3, 2010 7:50 AM
    • Unmarked as answer by kchan98 Tuesday, November 30, 2010 8:54 PM
    Friday, October 22, 2010 4:19 PM
  • The latest minidump shows a different error (MEMORY_MANAGEMENT) than the first error (SYSTEM_SERVICE_EXCEPTION) and although the process that crashed in this latest crash, svchost.exe,  was not a Symantec process I would still recommend to uninstall all Symantec software and see if the BSODs resolve.

     

    Hi Auggy

    I uninstalled Symantec and there have not been any BSODs but the system still freezes up. Previously happened in P/S, this time it happened in Firefox.

    I ran the Memtest before without finding errors.

    Monday, October 25, 2010 5:25 PM
  • Can you provide some more info on the computer?:

    Start > type msinfo32 in the "Search programs and files" box and press "Enter" > File > Save > then save as an .nfo file

    Then make the resulting .nfo file available via Windows LIve SkyDrive.
    Wednesday, October 27, 2010 1:49 AM
  • Sure thing! Thanks.

     

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/WER-65192-0.sysdata.xml    (Saved NFO file as RAR if that's OK)

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/102710-9079-01.dmp  (Included DMP of last crash)

    Thursday, October 28, 2010 6:33 PM
  • Information in the .nfo file seems to indicate the problem may be related to the file system.

    I would suggest to run a chkdsk /f on the drive where Windows is installed.

    Also, there appears to be quite a few application crashes, some related to Adobe products, which may indicate a compatibility issue with some software.

    If you have experienced any BSODs in the last couple of days can you make available the minidump files.

     

    • Marked as answer by Miya Yao Wednesday, November 3, 2010 7:50 AM
    • Unmarked as answer by kchan98 Tuesday, November 30, 2010 8:54 PM
    Saturday, October 30, 2010 12:51 PM
  • Hi Auggy

    It was freezing worse after the installation of a new video card. I ended up replacing the mother board and it hasn't frozen but has blue screened a few times. Here are the logs:

     

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/110810-10062-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/110810-10405-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/110810-11122-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/110810-19203-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/110810-19453-01.dmp

    Tuesday, November 9, 2010 1:58 PM
  • There were various error reported, one was MEMORY_MANAGEMENT which is similar to previous error.

    However one of the other crashes were a KMODE_EXCEPTION_NOT_HANDLED error and the process that crashed was speedfan.exe.

    As the speedfan.sys that is loaded on the system is dated from 2006 I would suggest to uninstall, at least temporarily, Speedfan and see if stability improves.

    Also, update the Realtek NIC driver as it is an older driver and may be problematic.

    What steps did you take after replacing the motherboard? Did you reinstall Windows? Are you using the same RAM?

    Tuesday, November 9, 2010 3:44 PM
  • OK I was running speedfan to with prime95 to make sure it didn't overheat.  Will uninstall. I will also update the realtek NIC driver per your instructions.

    I couldn't figure out what was wrong before even after reinstalling the OS so decided to replace the hard ware part by part.

    I am still using the original ram. There's 12GB, should I take some out or buy new ram? Memtest found nothing wrong before.

     

    -----------

     

    edit: Applied NIC driver + bios update, still had BSOD immediately after locking workstation and unlocking.

    Seems to work OK in safemode with networking. Forgot to say I didn't reinstall Windows after installing the new bios, should I? The reinstall was done with old motherboard.


    Two dumps from after doing the instructions above:

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/110910-18891-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/110910-15256-01.dmp

    Tuesday, November 9, 2010 5:03 PM
  • The errors were the same MEMORY_MANAGEMENT errors.

    I would suggest to first try reinstalling Windows, or at least run a repair of Windows, so  that all the hardware gets re-detected with the new motherboard.

    If still get BSODs after that, post back with the minidump file(s).

    Wednesday, November 10, 2010 12:35 PM
  • OK, have reinstalled Windows and updated all drivers again.

    Unfortunately it's still have BSOD's every three minutes with MEMORY_MANAGEMENT.

    The ram is OCR, 12 GB I think six sticks so it fills up every slot in the MB meaning I didn't have to put install them in a sequential order?

    So since replacing the MB and video card it's no longer freezing, it's just having BSODs. Yikes.

     

     

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/111110-22276-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/111110-22276-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/111110-15506-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/111110-13572-01.dmp

    http://cid-fbfb2d8ca5395168.office.live.com/self.aspx/Windows%207%20Dumps/111110-13509-01.dmp

    Thursday, November 11, 2010 3:43 PM
  • The errors are still MEMORY_MANAGEMENT with some other errors which seems to indicate the problem is hardware.

    There appears to be a BIOS update (0603) you could consider.

    Also consider testing the RAM but test one module at a time.

    You could also try removing all but one module of RAM and see if the system runs more stable.

    The add the RAM back one module at a time.

    • Marked as answer by kchan98 Tuesday, November 30, 2010 8:54 PM
    Saturday, November 13, 2010 12:58 AM
  • Hi Auggy

    Finally solve the issue. I replaced the ram with another set. Had some issues with DDR3 compatibility with the new board.

     

    Odd that it didn't show in the memtest? Many thanks for the help.

    Tuesday, November 30, 2010 8:54 PM
  • Memtest does not always detect problems with the RAM.

    Glad you got it sorted in the end.

     

    Tuesday, November 30, 2010 11:17 PM