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  Hi Dennis.

  Maybe your customers should simply unmark your messages as spam: your email addresses could have been inadvertently tagged as a spamming one.
  Are those automatic messages or are you manually sending them?

  Bye.

  ---

  Luigi Bruno
  MCP, MOS, MTA, MCTS, MCSA, MCSE
  

  • Edited by Luigi BrunoMVP Thursday, November 7, 2019 9:34 AM

  Thursday, November 7, 2019 9:34 AM
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  Hi Bruno,

  Thanks for your reply, Am sending manually from my account> OUTLOOK 365

  if send to my personal Gmail account it goes to Junk

  ---

  Dennis.

  Thursday, November 7, 2019 9:42 AM
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  Hi Dennis,

  Are you the only one who encounters this problem in your domain/organization? I'd suggest you to check if the domain is in any blacklists:

  https://mxtoolbox.com/blacklists.aspx

  If so, you'd need to contact those authorities or your DNS Host Provider to be removed from the blacklists.

  Regards,
  Burak V.

  • Proposed as answer by Bruce Stoker Monday, November 11, 2019 7:50 PM

  Thursday, November 7, 2019 6:45 PM
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  Analyze header of your sent email using test connectivity analyzer.

  https://support.microfocus.com/kb/doc.php?id=7020687

  https://testconnectivity.microsoft.com/

  Check SCL value and configure SCL value,

  https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/spam-confidence-levels

  https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/use-mail-flow-rules-to-set-the-spam-confidence-level-scl-in-messages

  https://docs.microsoft.com/en-us/exchange/antispam-and-antimalware/antispam-protection/scl?view=exchserver-2019

  Friday, November 8, 2019 12:07 AM
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  Hi Bruno,

  Thanks for your reply, Am sending manually from my account> OUTLOOK 365

  if send to my personal Gmail account it goes to Junk

  ---

  Dennis.

  Are there other users experiencing the same issue?
  You can use the page at https://mxtoolbox.com/blacklists.aspx to check if your accounts' domain has been put into a blacklist.

  Bye.

  ---

  Luigi Bruno
  MCP, MOS, MTA, MCTS, MCSA, MCSE
  

  • Edited by Luigi BrunoMVP Friday, November 8, 2019 8:53 AM

  Friday, November 8, 2019 8:53 AM
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  Hi,

  Have you got the issue fixed?

  Please try the suggestions above and provide us more informations.

  Regards,
  

  Aidan Wang

  ---

  Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

  Tuesday, November 12, 2019 8:07 AM
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  Hi,

  Have you got the issue fixed?

  I'm writing to see if the reply above is helpful to you. If yes, would you mind helping mark the reply as answer? So that others who might have a similar question can benefit from your thread? Thanks for your understanding and support.

  Regards, 
  

  Aidan Wang

  ---

  Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

  
  

  Thursday, November 14, 2019 8:12 AM
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  Hi,

  Here I will provide a brief summary of this post for your information. This will make answer searching in the forum easier!

  Request/Expectation:

  when i send an email to my customers, most emails goes to their junk mail folders. 

  Solution Summary:

  Maybe your customers should simply unmark your messages as spam: your email addresses could have been inadvertently tagged as a spamming one.

  Check if the domain is in any blacklists. If so, you'd need to contact those authorities or your DNS Host Provider to be removed from the blacklists
  
  Reference Links:

  No.

  Regards, 

  Aidan Wang

  ---

  Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

  
  
  

  Wednesday, November 27, 2019 8:33 AM