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Windows 7 Black Screen before log in.... RRS feed

  • Question

  • Yesterday I uninstalled IE10 and IE9 was automatically restored to replace IE10.  Today when I booted up, my desktop Power Spec machine rejected my password.  It was the correct one.  I would reboot and re-enter it, no SET with luck.  Then I would see a dialog box stating "userinit.exe" couldn't start/open /initialize (I forget which one and I couldn't print the screen.  From what I have read in different articles, I believe it is related to the IE10 uninstall.   I am running Windows7 64bit.

    I have firewalls set and I use ESET along with Malwarebytes.  I keep them updated, scan often and don't go to any questionable sites.  I also scan with Microsoft protection products.  It could be a virus, but I don't think so at this point.

    Right now the machine stops and freezes with a black screen before the log on screen, so I can't get to normal boot or safe mode to get to system restore or any other tool.  The cursor moves but there is nothing to click on.  How can I get to system restore under these conditions?  Or is there another strategy to consider?

    Thank You!

    Tuesday, April 16, 2013 3:02 AM

Answers

  • 1. Try safe boot from F8 menu.

    2. Try recovery from  F8 menu.

    3. Use recovery CD.

    Regards

    Milos

    Tuesday, April 16, 2013 9:28 AM
  • Hi,


    You can use an installation disk to repair the system.


    For detail steps:


    1. Insert the Windows 7 installation disc or USB flash drive, or a system repair disc, and then shut down your computer.

    2. Restart your computer using the computer's power button.

    3. When prompted, press any key, and then follow the instructions that appear.

    4. On the Install Windows page, or on the System Recovery Options page, choose your language and other preferences, and then click Next.

        If neither the Install Windows page nor the System Recovery Options page appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive.

    5. If you are using the Windows installation disc or USB flash drive, click Repair your computer.

    6. Select the Windows installation you want to repair, and then click Next. (Note: Be sure to make note of the Location drive letter as it probably will not be C: and the correct drive letter must be entered in the following steps; then click Next.)

    7. On the System Recovery Options menu, click Startup Repair or System Restore to test the issue.


    More reference,

    What are the system recovery options in Windows 7?


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, April 17, 2013 6:40 AM

All replies

  • 1. Try safe boot from F8 menu.

    2. Try recovery from  F8 menu.

    3. Use recovery CD.

    Regards

    Milos

    Tuesday, April 16, 2013 9:28 AM
  • Hi,


    You can use an installation disk to repair the system.


    For detail steps:


    1. Insert the Windows 7 installation disc or USB flash drive, or a system repair disc, and then shut down your computer.

    2. Restart your computer using the computer's power button.

    3. When prompted, press any key, and then follow the instructions that appear.

    4. On the Install Windows page, or on the System Recovery Options page, choose your language and other preferences, and then click Next.

        If neither the Install Windows page nor the System Recovery Options page appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive.

    5. If you are using the Windows installation disc or USB flash drive, click Repair your computer.

    6. Select the Windows installation you want to repair, and then click Next. (Note: Be sure to make note of the Location drive letter as it probably will not be C: and the correct drive letter must be entered in the following steps; then click Next.)

    7. On the System Recovery Options menu, click Startup Repair or System Restore to test the issue.


    More reference,

    What are the system recovery options in Windows 7?


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, April 17, 2013 6:40 AM