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Win7 repair is not proceeding on Bitlocker enabled disk RRS feed

  • Question

  • Hi Guys,

    My user was enabled Bitlocker on her laptop, DELL Latitude E7450,  and someday her windows 7 won't start, just freeze on the windows icon stage and never move on. I guess it's some system files corrupted and I managed to get recovery key from AD and trying to use win7 iso USB to repair the system. However, after I choose "Repair the system", input the recovery key, it went to "System Recovery Options" and stuck there forever! (picture attached)

    What should I do to repair the system? At least I need to copy some user documents out from the laptop's disk.(Actually I've tried to use USB case to connect disk to my laptop, but it's not been recognized by my win7 system, picture attached too.)

    Please help! Thank you in advance!

    1, Stuck in System Recovery Options:

    2, Using USB case to connect user's hard disk to my laptop(win7 Enterprise), couldn't be seen:

    Wednesday, September 21, 2016 6:51 AM

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