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PC ran into a problem with DMP error RRS feed

  • Question

  • Recently i have setup OS 8.1 and install drivers with driver pack solution online. After 7 days my laptop sometimes shutdown with blue screen error. The error page are following here: 

    https://1drv.ms/u/s!Avc5v1fX2yChbMIYQ_T8ze9FjhU?e=0wgYVg

    please give me the specif solutions .

    Wednesday, June 12, 2019 6:19 AM

Answers

All replies

  • Hi masud9667.

    That image does not provide us with any useful information: upload the .DMP file to your OneDrive, make it publicly available and post the URL here so we can analyze it and try to suggest you a solution.

    Bye.


    Luigi Bruno
    MCP, MOS, MTA, MCTS, MCSA, MCSE

    Wednesday, June 12, 2019 9:37 AM
  • Dear Luigi Bruno,

    Thanks for ur reply.. i have already upload the, DMP file please check this. Thanks

    Thursday, June 13, 2019 7:06 AM
  • Hi,

    Please check the following link to see if any help:

    Troubleshoot blue screen errors

    https://support.microsoft.com/en-sg/help/14238/windows-10-troubleshoot-blue-screen-errors

    Also, try to enter safe mode and run SFC /SCANNOW command to see if any corrupted system files.

    Best Regards,


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, June 13, 2019 6:15 PM
    Moderator
  • Dear Luigi Bruno,

    Thanks for ur reply.. i have already upload the, DMP file please check this. Thanks

    There was only the picture when you wrote the post, thank you for adding the memory dump file.
    The .DMP file recorded a 0x00000109 (CRITICAL_STRUCTURE_CORRUPTION) bug check, which indicates that the kernel has detected critical kernel code or data corruption. This kind of error can be caused either by a driver that has inadvertently, or deliberately, modified critical kernel code or data or by hardware corruption.
    Which brand and model is your PC?

    Bye.


    Luigi Bruno
    MCP, MOS, MTA, MCTS, MCSA, MCSE

    Friday, June 14, 2019 1:03 PM
  • Dear Luigi Bruno,

    Again thanks for your time, My laptop model is "HP Probook 450 G3 (6th Gen)"

    Saturday, June 15, 2019 4:47 AM
  • Dear Luigi Bruno,

    Again thanks for your time, My laptop model is "HP Probook 450 G3 (6th Gen)"

    You should use only drivers provided by HP: the software and drivers for your notebook are available at https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g3-notebook-pc/7834555; you have to uninstall all the drivers that you've automatically installed using DriverPack, reboot your system and then install the drivers provided by HP.
    If you prefer to install drivers automatically, use HP Support Assistant: you can download it from 
    https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html.

    Bye.


    Luigi Bruno
    MCP, MOS, MTA, MCTS, MCSA, MCSE

    • Edited by Luigi BrunoMVP Saturday, June 15, 2019 7:13 PM
    • Marked as answer by masud9667 Sunday, June 16, 2019 3:49 AM
    Saturday, June 15, 2019 7:10 PM
  • To evaluate the BSOD please post logs for troubleshooting.

    Using administrative command prompt copy and paste this whole command.

    Make sure the default language is English so that the logs can be scanned and read.

    Choose the applicable link for the operating system:
    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
    https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/
    https://www.sevenforums.com/tutorials/87317-display-language-change.html

    The command will automatically collect the computer files and place them on the desktop.

    Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.

    https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

    This command will automatically collect these files:  msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.

    Open administrative command prompt and copy and paste the whole command:

    copy %SystemRoot%\minidump\*.dmp "%USERPROFILE%\Desktop\"&dxdiag /t %Temp%\dxdiag.txt&copy %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\"&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"&reg export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"&reg export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"

    There are two files for you to find manually:

    a) C:\Windows\MEMORY.DMP

    Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.

    b) dxdiag:  

    In the left lower corner search type:  dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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    Please remember to vote and to mark the replies as answers if they help.
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    Saturday, June 15, 2019 9:25 PM