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Cannot install any Drivers!! HELP HELP RRS feed

  • Question

  • I have HP Pavilion a6030in Desktop PC with Windows Vista Home Premium. I cannot install any drivers for external devices like iPod,Flash Drive, Webcams, Memory stick etc.....

    I have the latest Windows Update, but still cannot correct it. I am thinking of Reporting it To Microsoft



    Please Anyone Reply.


    Sunday, December 30, 2007 3:48 PM

Answers

  • Hi,

     

    Thank you for the post.

     

    Was there any error message received when you plugged the external device into the computer? Can the system detect the device?

     

    If the system cannot detect the device, it is possibly a hardware issue. Please make sure that you have installed the latest driver for all hardware devices.

    I’ve also included the following links for your reference:

    ==================

    HP Pavilion a6030in Desktop PC Software & Driver downloads

    http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc=&product=3378417&lang

     

    Customer Service / Contact HP

    http://welcome.hp.com/country/us/en/contact_us.html

     

    Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.

     

    If the system can detect the device, please capture a screenshot of the error message for further research.

     

    Thanks. I look forward to your reply.

     

    Sincerely,

    Joson Zhou

    Microsoft Online Community Support

     

    Wednesday, January 2, 2008 9:43 AM
    Moderator