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Blue Screen Error RRS feed

  • Question

  • Can anyone help? I have no idea what any of this means! Thanks, Patty

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7601.2.1.0.768.3
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    1e
      BCP1:    0000000000000000
      BCP2:    0000000000000000
      BCP3:    0000000000000000
      BCP4:    0000000000000000
      OS Version:    6_1_7601
      Service Pack:    1_0
      Product:    768_1

    Files that help describe the problem:
      C:\Windows\Minidump\053012-33852-01.dmp
      C:\Users\Patty\AppData\Local\Temp\WER-59061-0.sysdata.xml

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    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Wednesday, May 30, 2012 8:33 PM

Answers

  • Patty

    Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?


    Hope this helps, Gerry

    • Marked as answer by Arthur Xie Thursday, June 7, 2012 8:44 AM
    Wednesday, May 30, 2012 10:24 PM
  • Hi,

    Please upload dump file on SkyDrive and let us to analyze it for you.

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

    Here is one guide and discussion can be referred to. The discussion is similar to your problem signature, maybe some program needs to be uninstalled.

    Event ID 1033 — Windows Installer Application Installation

    http://technet.microsoft.com/en-us/library/cc735566(v=ws.10).aspx

    Windows 7 - BSOD Using Cubase 5, error 0x0000001E

    http://www.sevenforums.com/crashes-debugging/191960-bsod-using-cubase-5-error-0x0000001e.html

    Hope that helps.


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Thursday, June 7, 2012 8:44 AM
    Friday, June 1, 2012 7:59 AM

All replies

  • Patty

    Please post a copy of your dumpfile as a shared file to your Sky Drive with a link here.
    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    For advice on how to configure your system to create dump files please read:
    http://support.microsoft.com/kb/254649

    The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

    What is your computer make and model and model? If not a branded computer what is your motherboard make and model?

    Type System information in the Search Box above the start Button and press the ENTER key. What is your BIOS version and date?


    Hope this helps, Gerry

    • Marked as answer by Arthur Xie Thursday, June 7, 2012 8:44 AM
    Wednesday, May 30, 2012 10:24 PM
  • Hi,

    Please upload dump file on SkyDrive and let us to analyze it for you.

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

    Here is one guide and discussion can be referred to. The discussion is similar to your problem signature, maybe some program needs to be uninstalled.

    Event ID 1033 — Windows Installer Application Installation

    http://technet.microsoft.com/en-us/library/cc735566(v=ws.10).aspx

    Windows 7 - BSOD Using Cubase 5, error 0x0000001E

    http://www.sevenforums.com/crashes-debugging/191960-bsod-using-cubase-5-error-0x0000001e.html

    Hope that helps.


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Thursday, June 7, 2012 8:44 AM
    Friday, June 1, 2012 7:59 AM