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  • Question

  • I'm having a problem in Internet Explorer 11. No matter which website I attempt to visit, I get this message: "Do you want to open or save [such-and-such]?" Whether I click "Open," "Save," "Cancel," or the "x" to remove the message, the option goes white and nothing happens. In no case can I get past the message to the program itself. 

    I've been using IE 11 for a couple of years; why am I only now constantly seeing the message? 

    Using Chrome, I wasted a few hours looking for a solution. Mostly I was told that the message is integral to Internet Explorer and cannot be bypassed.

    I decided to install a fresh copy of IE 11 but got the message (I paraphrase): "IE 11 cannot be installed because your computer already has a newer version of this program."

    I uninstalled IE 11; now IE 10 comes up. But the same message constantly appears ("Do you want to open or save [X]? Open Save Cancel"), and clicking any option only makes the option go white, with nothing else happening.

    I simply want to stop seeing the message. I need to get MY work done, rather than try to make IE work.

    Thank you in advance for your responses.

    Thursday, September 4, 2014 9:46 PM

Answers

  • Hi,

    Does IE can work fine in inPrivate mode?

    Open IE in inPrivate mode

    Run -> iexplore.exe -private

    I also need you help to test the issue in Safe mode with networking.

    Considering that if there is any malware or unsafe add-on installed on your computer, have you tried to scan virus?


    Kate Li
    TechNet Community Support

    Friday, September 5, 2014 9:44 AM
    Moderator

All replies

  • Sounds weird to me, seems like a virus or malware to me. Do you have any Anti-Virus / Anti-Malware program installed?

    Cheers.


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

    Milton Goh
    MCSE, MCSA, MCITP, MOF, ITIL, AIIM SharePoint Specialist

    Blog | Twitter

    Friday, September 5, 2014 9:28 AM
  • Hi,

    Does IE can work fine in inPrivate mode?

    Open IE in inPrivate mode

    Run -> iexplore.exe -private

    I also need you help to test the issue in Safe mode with networking.

    Considering that if there is any malware or unsafe add-on installed on your computer, have you tried to scan virus?


    Kate Li
    TechNet Community Support

    Friday, September 5, 2014 9:44 AM
    Moderator
  • Hi,

    We can use Hijackthis tool to scan your system.

    http://sourceforge.net/projects/hjt/

    Then analyze the report in this website, then please fix the "X" or "warning" items.

    http://www.hijackthis.de/

    Does IE can work fine now?

    Friday, September 5, 2014 9:47 AM