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Problem with BitLocker encrypted hard drive RRS feed

  • Question

  • Hi,

    I'm having a problem with hard drive that has been removed from another hardware and connected with SATA docking station (USB) to another computer. This hard drive has been removed from the another computer since it has been reported by the computer as failed. Now I'm trying to rescue the data from the broken hard drive.

    I have connected it to my another computer and BitLocker recovery key from me. For some reason it doesn't accept the key I'm entering. I have confirmed from BitLocker recovery key identification "serial number" that I do have correct text file from which I'm entering the code.

    Does anyone have any idea why the correct recovery key is not accepted? Error message is: "Error recovering disk F: The recovery key you typed is not correct. Type it again.".

    Is there any other way to bypass / decrypt / disable the BitLocker when I do have the recovery key?

    Thanks in advance for your help!

    Best regards,

    Toni


    Best regards, Toni
    Wednesday, May 4, 2011 1:29 PM

Answers

  • Hello Toni,

    The issue seems strange.

    I just wonder if the problematic hardware drive has been encrypted with BitLocker by using TPM on the original computer.

    When you use SATA docking station to connect the hard-drive to new computer, what is the disk type that is shown in the new OS? Is it recognized as fixed data drive or removable drive? Another possible reason is that the new OS recognize the hard drive as removable disk on new OS.

    As you know, Recovery password and recovery key are very important for recovering a BitLocker Encrypted drive. You may use BitLocker Repair Tool to recover data from a corrupted or damaged disk volume that was encrypted with BitLocker.

    You may need to obtain the following items to help you recover encrypted data from the affected volume:

    • The drive on which the damaged volume is located. This is the drive that contains the encrypted volume that you want to repair.
    • The recovery password or the recovery key for the encrypted volume. This is the recovery information that you saved when you enabled BitLocker.
    • An external hard disk. Use this drive to store the recovered data. This drive must be at least as large as the drive from which you want to recover the data.
      Caution All the data on the external drive will be removed when you perform the recovery operation.
    • A USB flash drive. Use this storage device to store the BitLocker Repair Tool files. You can also store recovery information on this drive.
    • The Windows 7 DVD. This enables you to start a command prompt.

    How to use the BitLocker Repair Tool to help recover data from an encrypted volume in Windows Vista or in Windows Server 2008

    http://support.microsoft.com/kb/928201

    Download: BitLocker Repair Tool

    http://www.microsoft.com/downloads/en/details.aspx?familyid=4FFD0D16-A51B-48B1-9042-AE1FB2DE40C6&displaylang=en

    In addition, the following TechNet article list all the possible BitLocker recovery methods. Please kindly check if you have enabled any of these methods before.

    How Do You Want to Recover BitLocker-Protected Drives?

    http://technet.microsoft.com/en-us/library/ee706519(WS.10).aspx

    Hope it helps.


    Thanks and Regards
    Scorpio_Milo
    MCTS: Windows Vista | Exchange Server 2007
    MCITP: Enterprise Support Technician
    MCITP: Server & Enterprise Administrator
    Microsoft Infrastructure Consultant
    Enterprise Service: Solution Architect
    Microsoft Storage Team - File Cabinet Blog
    My Blog
    Contact me

    Thursday, May 5, 2011 5:22 AM
  • Hi Toni,

     

    According to the error message, that seem the recover key is not input correctly.

     

    Did you make a recovery key file on a USB flash driver? I suggest to use the USB drive with recovery key file instead of inputting the password manually. When you insert the USB device, the key file will be read directly by the BitLocker recovery console.

     

    Also please refer:

    http://support.microsoft.com/kb/928201

     

    Hope that helps.

     

    Regards,

    Leo   Huang

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, May 5, 2011 9:18 AM
    Moderator

All replies

  • Hello Toni,

    The issue seems strange.

    I just wonder if the problematic hardware drive has been encrypted with BitLocker by using TPM on the original computer.

    When you use SATA docking station to connect the hard-drive to new computer, what is the disk type that is shown in the new OS? Is it recognized as fixed data drive or removable drive? Another possible reason is that the new OS recognize the hard drive as removable disk on new OS.

    As you know, Recovery password and recovery key are very important for recovering a BitLocker Encrypted drive. You may use BitLocker Repair Tool to recover data from a corrupted or damaged disk volume that was encrypted with BitLocker.

    You may need to obtain the following items to help you recover encrypted data from the affected volume:

    • The drive on which the damaged volume is located. This is the drive that contains the encrypted volume that you want to repair.
    • The recovery password or the recovery key for the encrypted volume. This is the recovery information that you saved when you enabled BitLocker.
    • An external hard disk. Use this drive to store the recovered data. This drive must be at least as large as the drive from which you want to recover the data.
      Caution All the data on the external drive will be removed when you perform the recovery operation.
    • A USB flash drive. Use this storage device to store the BitLocker Repair Tool files. You can also store recovery information on this drive.
    • The Windows 7 DVD. This enables you to start a command prompt.

    How to use the BitLocker Repair Tool to help recover data from an encrypted volume in Windows Vista or in Windows Server 2008

    http://support.microsoft.com/kb/928201

    Download: BitLocker Repair Tool

    http://www.microsoft.com/downloads/en/details.aspx?familyid=4FFD0D16-A51B-48B1-9042-AE1FB2DE40C6&displaylang=en

    In addition, the following TechNet article list all the possible BitLocker recovery methods. Please kindly check if you have enabled any of these methods before.

    How Do You Want to Recover BitLocker-Protected Drives?

    http://technet.microsoft.com/en-us/library/ee706519(WS.10).aspx

    Hope it helps.


    Thanks and Regards
    Scorpio_Milo
    MCTS: Windows Vista | Exchange Server 2007
    MCITP: Enterprise Support Technician
    MCITP: Server & Enterprise Administrator
    Microsoft Infrastructure Consultant
    Enterprise Service: Solution Architect
    Microsoft Storage Team - File Cabinet Blog
    My Blog
    Contact me

    Thursday, May 5, 2011 5:22 AM
  • Hi Toni,

     

    According to the error message, that seem the recover key is not input correctly.

     

    Did you make a recovery key file on a USB flash driver? I suggest to use the USB drive with recovery key file instead of inputting the password manually. When you insert the USB device, the key file will be read directly by the BitLocker recovery console.

     

    Also please refer:

    http://support.microsoft.com/kb/928201

     

    Hope that helps.

     

    Regards,

    Leo   Huang

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Thursday, May 5, 2011 9:18 AM
    Moderator
  • Hi,

     

    Did your issue solved? Please feel free to give me any update.

     

    Thanks.

     

    Regards, 

    Leo   Huang

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Monday, May 9, 2011 7:25 AM
    Moderator
  • Hi,

    Thank you for both of these answers. Both of these makes sense.

    Unfortunately I am at the moment on a business trip and will be back at next week. I will test these solutions on next week and post you about the results.

    Thanks for your patience!

    Best regards,,

    Toni


    www.triuvare.fi
    Monday, May 9, 2011 10:52 PM
  • Hi,

     

    If you have tested it, please kindly update the result.

     

    Thank you for your cooperation.

     

     

    Regards,

    Leo   Huang

     

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com

     

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, May 11, 2011 7:14 AM
    Moderator
  • Hi,

     

    As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to  reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish.

     

    BTW,  we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts.

     

    Regards,

    Leo   Huang

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Wednesday, May 18, 2011 7:56 AM
    Moderator
  • Hello,

    Thank you all for your help. I'm sorry for the delay with my reply. I was travelling and this confused a little bit my schedules.

    However I would like to inform you that I managed to get this working.

    I received a new hard drive from the computer manufacturer and re-installed operating system and then connected this broken hard drive to same computer hardware and BitLocker worked just fine. So the problem is solved.

    Thank you all for your suggested solutions and I'm sorry that I was too busy to test the solution suggestions. I had to return the broken hard drive back to HP so I was unable to test this later as well.

    Best regards,

    Toni


    www.triuvare.fi
    Monday, May 23, 2011 11:32 AM
  • Thank you for your update, I’m glad to hear that your problem has been solved.

     

    Have a nice day.

     

    Regards,

    Leo   Huang

     

    TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    Tuesday, May 24, 2011 12:53 AM
    Moderator