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Unknown Error on MBAM Self Service Portal during recovery key retrieval RRS feed

  • Question

  • I get an "unknown error has occurred.  Please contact the Helpdesk or IT Department" error on the MBAM Self Service Portal when trying to retrieve a recovery key.
    Friday, September 19, 2014 6:41 PM

Answers

  • Look at the IIS logs to see whats happening.

    I suspect IIS is failing to talk to the database.

    Sunday, September 21, 2014 8:21 AM