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Excel gets "Access denied" when opening password-protected files on network-shares RRS feed

  • Question

  • Since monday a number of users are unable to open excel-files that are protected by a password from network-shares. The clients computers are all running Windows 10 and are up to date with both Windows and Microsoft-updates.
    The Office-version used is Office 2013.

    Opening a file which is not password-protected from the same folder works, the user-permissions are correct since they are able to create folders, files, rename files and remove files from within the same folder as where the file is.

    If I copy this file to their desktop or email them the file it opens fine, so it is definately related to opening on a network-share.
    I also tried to copy it to their home-folder which is giving the same problem - Access denied when their own user is set as owner of the folder and has full permissions.

    If I set another owner the error is "You need permission from domain\username".
    The shares are served from 2st fileservers running Windows Server 2012 R2 which are also up to date when it comes to Windows updates.
    The path to the share is a DFS-folder path if that helps.


    • Edited by NCA87 Thursday, August 22, 2019 9:17 AM Clarified which type of files
    Thursday, August 22, 2019 9:08 AM

All replies

  • Hi,

    How did you protect the file? Insert password directly or RMS to protect the file?

    Did this problem only appear in Excel? How about other Office applications?

    Try to create a new Profile with full permission and check the result.

    Log in with administrator permission and open the problem file.

    Please let me know the result and I'm glad to help you.

    Regards,

    Emi Zhang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Friday, August 23, 2019 9:15 AM
    Moderator
  • Hi,

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    Regards,

    Emi Zhang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Wednesday, August 28, 2019 7:55 AM
    Moderator
  • Hi,

    Sorry for the late reply - There's been vacations and such.

    It seems like this is only related to excel and I am able to open the file as an Administrator.

    I then changed permissions on the file, removing and adding the user with full-permissions as well as setting it as owner of the file. Still the same issue.

    I cant really understand why this is only happening to files protected with Excel, I doublechecked with the users and they say that the password was applied from within the Excel 2013.

    Wednesday, September 18, 2019 1:42 PM