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Program halts at Printer Properties RRS feed

  • Question

  • Hi, 

    Our team has created a GPO to install Canon iR-ADV C3330 network printer on all the clients. The user can easily make changes in printer properties at the time of printing, by going to Printer Properties/Preferences from application's print option (to change from color mode to black and white, from 2 sided to 1 sided or any kind of changes.)

    But if in case when a user wants these changes permanently as default, at that time the user makes these changes in printer properties from Devices and Printers. After that they start facing issue of delayed printing. I.e. changing default settings of printer makes delayed printing issue and halts at the print page showing "Connecting to printer". This also happens while try to access Printer Preferences from Devices and Printers.

    Restore Defaults does not work so the only option remains is to reinstall. 

    Note:

    - All the users are using desktop or laptop with Windows 7 Enterprise.

    - Printer is installed on Printer Server outside our premises.

    Anyone has any idea for this issue?

    Regards,
    Dhaval

    Thursday, June 8, 2017 9:50 AM

All replies

  • Hi,

    Based on your description, this issue can be related to your Canon printer, your best bet is contacting manufacturer for further help.

    https://www.usa.canon.com/internet/portal/us/home/support/

    Please Note: Since the websites are not hosted by Microsoft, the links may change without notice. Microsoft does not guarantee the accuracy of this information.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Tony_Tao Friday, June 16, 2017 8:34 AM
    Friday, June 9, 2017 5:10 AM