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Lync Server and Pin Numbers RRS feed

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    We currently have a traditional Asterix style PABX that requires users to enter a PIN number to dial external numbers. This is required in our organisation for reporting. Is this possible with Lync Server and SIP trunking or would we need to go through some sort of 3rd party gateway.
    • Moved by Noya Lau Tuesday, February 21, 2012 11:08 AM (From:Interoperability)
    Wednesday, February 15, 2012 10:28 AM

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    You could setup voice normalisation rules to support this kind of behaviour, but only if it's a standard PIN. If each user has an individual PIN, then this would be too difficult to manage.

    Reporting is provided out of the box with Lync however, with the ability to track what calls individual users make without having to input a special individual PIN.

    Justin Morris | Consultant | Modality Systems
    Lync Blog - www.justin-morris.net
    Twitter: @jm_deluxe
    If this post has been useful please click the green arrow to the left or click "Propose as answer"

    • Proposed as answer by Noya Lau Tuesday, February 21, 2012 11:04 AM
    • Marked as answer by Noya Lau Saturday, February 25, 2012 6:55 AM
    Wednesday, February 15, 2012 5:50 PM
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    I would argue that requiring a PIN to dial external numbers is unnecessary in Lync.  Since each user is authenticated, you know exactly who is making calls.  If a specific person shouldn't be allowed to make external calls, or international calls or whatever, you would use Lync voice policies to control this.  This is much more secure than a PIN, which can easily be abused. 

    If you're deploying common-area desk phones that are used by multiple users (in a "hotelling" type deployment), then you could setup normalization rules as Justin suggests for the account used for the common-area phones.

    Ken Lasko

    http://ucken.blogspot.com

      
    • Proposed as answer by Noya Lau Tuesday, February 21, 2012 11:02 AM
    • Marked as answer by Noya Lau Saturday, February 25, 2012 6:55 AM
    Wednesday, February 15, 2012 8:01 PM

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    You could setup voice normalisation rules to support this kind of behaviour, but only if it's a standard PIN. If each user has an individual PIN, then this would be too difficult to manage.

    Reporting is provided out of the box with Lync however, with the ability to track what calls individual users make without having to input a special individual PIN.

    Justin Morris | Consultant | Modality Systems
    Lync Blog - www.justin-morris.net
    Twitter: @jm_deluxe
    If this post has been useful please click the green arrow to the left or click "Propose as answer"

    • Proposed as answer by Noya Lau Tuesday, February 21, 2012 11:04 AM
    • Marked as answer by Noya Lau Saturday, February 25, 2012 6:55 AM
    Wednesday, February 15, 2012 5:50 PM
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    hi,

    In lync you do not have to enter pin number before making external or Internal calls.You may deploy a lync 2010 monitoring server to generate different kinds of reports for your organisation.If that's what you are looking for

    http://blogs.technet.com/b/nexthop/archive/2011/06/27/deployment-details-for-lync-monitoring-reports.aspx

    Wednesday, February 15, 2012 5:51 PM
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    I would argue that requiring a PIN to dial external numbers is unnecessary in Lync.  Since each user is authenticated, you know exactly who is making calls.  If a specific person shouldn't be allowed to make external calls, or international calls or whatever, you would use Lync voice policies to control this.  This is much more secure than a PIN, which can easily be abused. 

    If you're deploying common-area desk phones that are used by multiple users (in a "hotelling" type deployment), then you could setup normalization rules as Justin suggests for the account used for the common-area phones.

    Ken Lasko

    http://ucken.blogspot.com

      
    • Proposed as answer by Noya Lau Tuesday, February 21, 2012 11:02 AM
    • Marked as answer by Noya Lau Saturday, February 25, 2012 6:55 AM
    Wednesday, February 15, 2012 8:01 PM
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    We need a pin because other person can go to other phone a make this external call
    Friday, March 6, 2015 3:36 PM