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Windows 10 update caused problems RRS feed

  • Question

  • Yesterday Windows 10 performed an auto update (which I could not stop) and when it was done any file that I did not have on my desktop disappeared.  I have gone through all the file titles that are left on the machine but my missing files are not there.

    What happened and how do I get my files back.   Also, the ability to print also stopped, I am in the process of reinstalling that feature today.  I am sending this message via my prior laptop that does not have a full blown windows 10 and hoping that an auto update doesn't hit it or I will really have problems.

    And there are other features on the update that are causing problems in working on documents.  

    Wednesday, April 6, 2016 6:05 PM

Answers

  • Hello,

    See if you can perform System Restore. More help here:

    http://www.kapilarya.com/configure-and-use-system-restore-in-windows-10

    Hope this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Thursday, April 7, 2016 2:22 AM
  • Hi SharonAO,

    It seems that there is something wrong with present user account.
    Please check this folder  "C:\Users\present user name\Desktop" for the missing files.
    As Kapil.Arya pointed out, we could try to perform a system restore to recover the machine to a previous normal point if it is possible.

    For the print issue, please take the following steps to have a troubleshoot.
    1.Run the built-in troubleshoot tool to have a diagnostic.
    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Printer
    2.Reinstall the printer driver from the device manager
    3.Clear the printer cache.
    net stop spooler
    del %systemroot%\System32\spool\printers\* /Q /F /S
    net start spooler

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Thursday, April 7, 2016 8:17 AM

All replies

  • Hello,

    See if you can perform System Restore. More help here:

    http://www.kapilarya.com/configure-and-use-system-restore-in-windows-10

    Hope this helps, Good luck :)

    Windows Troubleshooting & How to guides - http://www.kapilarya.com

    Thursday, April 7, 2016 2:22 AM
  • Hi SharonAO,

    It seems that there is something wrong with present user account.
    Please check this folder  "C:\Users\present user name\Desktop" for the missing files.
    As Kapil.Arya pointed out, we could try to perform a system restore to recover the machine to a previous normal point if it is possible.

    For the print issue, please take the following steps to have a troubleshoot.
    1.Run the built-in troubleshoot tool to have a diagnostic.
    Control Panel\All Control Panel Items\Troubleshooting\All Categories\Printer
    2.Reinstall the printer driver from the device manager
    3.Clear the printer cache.
    net stop spooler
    del %systemroot%\System32\spool\printers\* /Q /F /S
    net start spooler

    Best regards


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Thursday, April 7, 2016 8:17 AM