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Blue Screen Error RRS feed

  • Question

  • Hello I have recently experienced a blue screen error multiple times. I am beginning get worried especially since this laptop is only two month old. I am using HP Pavilion dv6 6154 tx model of HP notebook. My laptop got hang and when I try to shutdown it, sometime it shutdown properly and sometime it was not shutdown and appears a blue screen error. Before some weeks I reinstal my windows but problem was not solved yet.

    Here is some information on the blue screen error after a reboot. Please help.

    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.2.1.0.768.3

      Locale ID:                                             16393

    Additional information about the problem:

      BCCode:                                               9f

      BCP1:                                                    0000000000000003

      BCP2:                                                    FFFFFA8007062060

      BCP3:                                                    FFFFF80000BA2748

      BCP4:                                                    FFFFFA80072FB1D0

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               768_1

    Files that help describe the problem:

      C:\Windows\Minidump\052612-25412-01.dmp

      C:\Users\Rauds\AppData\Local\Temp\WER-69030-0.sysdata.xml

    Sunday, June 3, 2012 1:39 PM

Answers

All replies

  • It may help to look at the minidump files from the crashes with a debugger.

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    Sunday, June 3, 2012 7:58 PM
  • The Stop 0x0000009F (DRIVER_POWER_STATE_FAILURE) indicates that a driver is in an inconsistent or invalid power state.

    Upload the DMP file from the \Windows\Minidump folder to your Windows Live SkyDrive, make it publicly accessible and post the URL here, so we can try to understand the reason of the system crash and suggest you a solution.

    Bye.


    Luigi Bruno - Microsoft Community Contributor 2011 Award

    Sunday, June 3, 2012 8:32 PM
  • Hi,

    Please upload *.dump file on SkyDrive and let us analyze for you.  Or you may check it yourself.

    The log file will be %systemroot%\Minidump which is normally C:\windows\Minidump

    How to read the small memory dump files that Windows creates for debugging

    http://support.microsoft.com/kb/315263

    Here is a discussion about BCCode 9f can be referred to.

    Bluescreen Problem, BCCode: 9f

    http://answers.microsoft.com/en-us/windows/forum/windows_7-system/bluescreen-problem-bccode-9f/d959488e-2ac4-4aff-89f4-32ca02c6bcb3

    Hope that helps.


    Ivan-Liu

    TechNet Community Support

    • Marked as answer by Arthur Xie Monday, June 25, 2012 8:32 AM
    Monday, June 4, 2012 9:18 AM