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Missing Updates for Office 2010 SP2 RRS feed

  • Question

  • I asked this question in the Microsoft Community forums, but so far, no responses there: https://answers.microsoft.com/en-us/msoffice/forum/all/missing-updates-for-office-2010-sp2/9570526d-2fe0-4613-9850-50a1106d4af8

    Office Pro Plus 2010 sp2 32-bit on Windows 7 Pro sp1 x64

    I happened to run Belarc Advisor and was surprised to see that it listed 16 security updates as missing.  Each of the updates is for Office 2010 SP2 or one of its components.  See the list below.

    According to "Installed Updates," Service Pack 2 for Office 2010 was installed on Nov 9 2017.  Looking at Word, the version shown is 14.0.7190.5000.   As near as I can tell, that's consistent with sp2 being installed.  (Programs and Features shows version 14.0.7015.1000 installed 4/12/17)

    Windows Update is configured to install updates for "Windows and other products," but according to "Installed Updates," the last update to Office 2010 seems to have been on Nov 9, 2017.

    Without knowing more, I'm a bit reluctant to just download and install the 16 updates manually.  For one thing, as I was attempting to research this issue, I found out that at least one of the 16 updates is problematic:  After KB4461614 is installed, "Microsoft Access 2010 and Excel 2010 stop working" and you have to install KB4462157 to fix things.  More importantly, I'd like to get Windows Update back to installing security patches for Office 2010, at least until end of support in Oct 2020.

    Any advice on this topic would be greatly appreciated.

    These are the updates that Belarc shows as missing:

    Q2553332    Office 2010: January 8, 2019
    Q3114416    Access 2010: March 13, 2018
    Q3114565    Office 2010: November 13, 2018
    Q3213636    Office 2010: August 14, 2018
    Q4011186    Publisher 2010: June 12, 2018
    Q4011610    Office 2010: January 9, 2018
    Q4022206    Office 2010: July 10, 2018
    Q4461577    Excel 2010: December 11, 2018
    Q4461614    Office 2010: January 8, 2019
    Q4461623    Outlook 2010: January 8, 2019
    Q4461625    Word 2010: January 8, 2019


    • Edited by LemP Friday, February 8, 2019 9:32 PM legibility
    Friday, February 8, 2019 9:30 PM

All replies

  • Hi LemP,

    Generally, we use Microsoft Update to install Office updates (MSI version) through Windows.

    If you enable Office update for Office 2010 in Windows Update, please go to Control Panel > System and Security > Windows Update > Select updates to install, you can find available updates for Office 2010 here. Please confirm if the available Office 2010 updates are displayed here.

    After installing all latest Office 2010 updates, the versions of my Office 2010 applications (Word/ PowerPoint/ Excel) are:

     

    We can get the update information and update packages form the page Latest updates for versions of Office that use Windows Installer (MSI).

    If you have anything unclear or any updates, feel free to let us know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.


    Monday, February 11, 2019 7:45 AM
    Moderator
  •  Please confirm if the available Office 2010 updates are displayed here.

    As I wrote in my question, "Windows Update is configured to install updates for "Windows and other products," which means that the box under "Microsoft Update" in Windows Update Settings was already checked. 

    Despite that setting, there are no Office 2010 updates displayed ... which is why I asked the question in the first place.

    Monday, February 11, 2019 5:43 PM
  • More information:

    I reset Windows Update components (https://support.microsoft.com/en-us/help/971058/how-do-i-reset-windows-update-components) (which naturally deleted my Windows Update history), but WU still wouldn't offer the missing updates.

    I then decided to manually download and install each of the updates that Belarc listed as missing.  Surprisingly, each one of these installers reported that the update was already installed.  Whatever these individual updaters look at to determine whether an update is installed must be the same things that WU looks at.  It isn't surprising, then, that WU won't offer updates that it thinks are already installed.

    However, when I compare the file info in the various KB articles to the files on my system, I do not have the updated files.  And my versions of Word, Excel, and PowerPoint are still at 14.0.7100.5000.

    Any suggestions on how to force the updates?

    Should I completely uninstall and reinstall Office 2010?

    Wednesday, February 13, 2019 11:08 PM
  • Hi,

    Sorry for my delay. Have you resolved the issue? Please try to repair your Office 2010 before uninstalling and reinstalling. Please check for Office updates and version information of Office applications after repairing.

    You can try completely uninstalling and reinstalling Office 2010 SP2 to have a check. In addition, I also suggest you disable all third-party protection programs temporarily and Belarc Advisor when installing Office 2010 updates. Please Note that some updates will not take effect until you restart your computer.

    If you have any updates or finding, feel free to post back to let us know.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Thursday, February 21, 2019 9:44 AM
    Moderator