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Finding cause of database dismount RRS feed

  • Question

  • Hi

    Running Exchange 2007 SP2. This afternoon, noticed that one of our stores was dismounted....not sure when it happened, and becuase it's a Sunday no one called our Helpdesk luckily. Could have been down since Friday PM.

    I'd like to find out the cause, but our Event Logs are full of stuff - does anyone know what Event ID I'd be looking for etc? Any other way to find out when it was dismounted? I thought about checking the transaction logs but they have all been purged after the backup.

    Sunday, May 8, 2011 7:56 PM

Answers

  • On Sun, 8 May 2011 19:56:30 +0000, TomD1976 wrote:
     
    >Running Exchange 2007 SP2. This afternoon, noticed that one of our stores was dismounted....not sure when it happened, and becuase it's a Sunday no one called our Helpdesk luckily. Could have been down since Friday PM.
    >
    >I'd like to find out the cause, but our Event Logs are full of stuff - does anyone know what Event ID I'd be looking for etc? Any other way to find out when it was dismounted? I thought about checking the transaction logs but they have all been purged after the backup.
     
    You should e able to find the error if you filter the application log
    on the event source ESE or MSExchangeIS. Or just filter the "Error"
    events.
     
    If you have that many error events in your log that you can't find
    something serious you should start to find, and fix, the problems.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Novak Wu Friday, May 20, 2011 1:20 AM
    Sunday, May 8, 2011 9:23 PM
  • Hi,

    When you try to remounted store, can you see any event error message?

    If the problem still exist, the error will be recorded in the event log file.

    The event source could be various. For example, it could be MSExchangeSA, ESE, ESE Event, MSExchangeIS

    Create a custom view and range the time from when the error is possible to be occured.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Novak Wu Friday, May 20, 2011 1:20 AM
    Tuesday, May 10, 2011 6:42 AM

All replies

  • 1. There isn't a specific event which will identify root cause.

    2. There can be a number of issues.  What you should do is trail through the event logs and check when the DB dismounted and then look for related errors. Then post back.  You will probably find cause hopefully.

    3. You mention backups, could be the below.  Very common in my experience.

    http://technet.microsoft.com/en-us/library/cc540462(EXCHG.80).aspx

    Sukh

    Sunday, May 8, 2011 9:19 PM
  • On Sun, 8 May 2011 19:56:30 +0000, TomD1976 wrote:
     
    >Running Exchange 2007 SP2. This afternoon, noticed that one of our stores was dismounted....not sure when it happened, and becuase it's a Sunday no one called our Helpdesk luckily. Could have been down since Friday PM.
    >
    >I'd like to find out the cause, but our Event Logs are full of stuff - does anyone know what Event ID I'd be looking for etc? Any other way to find out when it was dismounted? I thought about checking the transaction logs but they have all been purged after the backup.
     
    You should e able to find the error if you filter the application log
    on the event source ESE or MSExchangeIS. Or just filter the "Error"
    events.
     
    If you have that many error events in your log that you can't find
    something serious you should start to find, and fix, the problems.
     
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP
     

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Marked as answer by Novak Wu Friday, May 20, 2011 1:20 AM
    Sunday, May 8, 2011 9:23 PM
  • Hi,

    When you try to remounted store, can you see any event error message?

    If the problem still exist, the error will be recorded in the event log file.

    The event source could be various. For example, it could be MSExchangeSA, ESE, ESE Event, MSExchangeIS

    Create a custom view and range the time from when the error is possible to be occured.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Novak Wu Friday, May 20, 2011 1:20 AM
    Tuesday, May 10, 2011 6:42 AM