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Windows update error 80070002 RRS feed

  • Question

  • I gettings the error 80070002 when im trying to add a new language..

    I have tried everything and still getting it
    im using windows 7 ultimate sp1 64-bit.

    Any Help?
    Regards - Avie677
    Sunday, December 2, 2012 7:44 PM

Answers

  • Reprint from Answers, author Gopi:

    I understand that when you download the language pack you get the error detail.

    I recommend you to follow the methods given below.

    Method 1: Run Windows Update troubleshooter

     

    Windows has an Windows Update troubleshooter that can fix some common problems with Windows Update.


    a) Open the Windows Update troubleshooter by swiping in from the right edge of the screen,

    b) Click Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search),

    c) Entering Troubleshooting in the search box,

    d) Click Settings, and then click Troubleshooting.

    e) Under System and Security, click Fix problems with Windows Update.

    If the issue still persists please follow method 2.

     

    Method 2: Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.

    Step 1:


     a) Press the ‘Windows + R’ key on the keyboard.
     b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
     c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
     d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
     e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
     f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
     f) Click ‘OK’, and then click Restart.

    Step 2: Enable half of the services

    a. Follow steps 1a and 1b to start the System Configuration utility.
     b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
     c. Click to select half of the check boxes in the Service list.
     d. Click OK, and then click Restart.

    Step 3: Determine whether the problem returns

    If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
     If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
     If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

    Step 4: Enable half of the Startup items

    If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

    Step 5: Determine whether the problem returns

    If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
     If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
     If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
     If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

    Step 6: Resolve the problem

    After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

    Step 7:

    Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

    a) Press the ‘Windows + R’ key on the keyboard.
    b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
    c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
    d) When you are prompted to restart the computer, click ‘Restart’.


    Now try to download the packs and install the packs.

     

    Method 3: Let us temporarily disable Windows firewall and Windows Defender and check if that helps.

     
       Step 1: Disable Windows firewall.

               a) Press ‘Windows + W’.
               b) Type ‘Windows firewall’ and press enter.
               c) Select ‘Turn Windows firewall on or off’ and select ‘Turn off the Windows firewall’ for  both ‘public network location settings’ and ‘private network location settings’.
     
       Step 2: Disable Windows Defender.

               a) Press ‘Windows + W’.
               b) Type ‘Defender’ and press enter.
               c) Click on ‘settings’ tab and uncheck ‘Turn on real-time protection’.

    Important Notice: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Now try installing the packs.

    Sunday, December 2, 2012 8:26 PM
  • Hi,

    Please check the issue referring to the methods in the following Knowledge Base article:

    Windows Update error 80070002
    http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80070002

    Hope this helps.

      

    Spencer

    TechNet Community Support

    Tuesday, December 4, 2012 4:08 AM
    Moderator

All replies

  • Reprint from Answers, author Gopi:

    I understand that when you download the language pack you get the error detail.

    I recommend you to follow the methods given below.

    Method 1: Run Windows Update troubleshooter

     

    Windows has an Windows Update troubleshooter that can fix some common problems with Windows Update.


    a) Open the Windows Update troubleshooter by swiping in from the right edge of the screen,

    b) Click Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search),

    c) Entering Troubleshooting in the search box,

    d) Click Settings, and then click Troubleshooting.

    e) Under System and Security, click Fix problems with Windows Update.

    If the issue still persists please follow method 2.

     

    Method 2: Perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.

    Step 1:


     a) Press the ‘Windows + R’ key on the keyboard.
     b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
     c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
     d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
     e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
     f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
     f) Click ‘OK’, and then click Restart.

    Step 2: Enable half of the services

    a. Follow steps 1a and 1b to start the System Configuration utility.
     b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
     c. Click to select half of the check boxes in the Service list.
     d. Click OK, and then click Restart.

    Step 3: Determine whether the problem returns

    If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
     If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
     If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

    Step 4: Enable half of the Startup items

    If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

    Step 5: Determine whether the problem returns

    If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
     If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
     If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
     If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

    Step 6: Resolve the problem

    After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

    Step 7:

    Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

    a) Press the ‘Windows + R’ key on the keyboard.
    b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
    c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
    d) When you are prompted to restart the computer, click ‘Restart’.


    Now try to download the packs and install the packs.

     

    Method 3: Let us temporarily disable Windows firewall and Windows Defender and check if that helps.

     
       Step 1: Disable Windows firewall.

               a) Press ‘Windows + W’.
               b) Type ‘Windows firewall’ and press enter.
               c) Select ‘Turn Windows firewall on or off’ and select ‘Turn off the Windows firewall’ for  both ‘public network location settings’ and ‘private network location settings’.
     
       Step 2: Disable Windows Defender.

               a) Press ‘Windows + W’.
               b) Type ‘Defender’ and press enter.
               c) Click on ‘settings’ tab and uncheck ‘Turn on real-time protection’.

    Important Notice: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

    Now try installing the packs.

    Sunday, December 2, 2012 8:26 PM
  • Hi,

    Please check the issue referring to the methods in the following Knowledge Base article:

    Windows Update error 80070002
    http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80070002

    Hope this helps.

      

    Spencer

    TechNet Community Support

    Tuesday, December 4, 2012 4:08 AM
    Moderator