UM Auto Attendant transfer RRS feed

  • Question

  • Is there a way to transfer an incoming call after a business hours greetings has been played without creating a 'press 1 key mapping' to transfer a call to an extension.  I would like the user not to have press any keys etc.  I basically need a messsage played as soon as the call is answered then transfered to extension number.  Is this possible?

    Thursday, July 11, 2013 4:31 PM


  • Have you tried using a key mapping with the option "When this key is pressed" set to Time Out?  That should do what you are looking for.
    • Marked as answer by GDFB Friday, July 12, 2013 9:24 AM
    Thursday, July 11, 2013 7:15 PM