locked
Unable to load DLL 'pjsipDll.dll' Exception from HRESULT: 0x8007045A RRS feed

  • Question

  • Hi, I am not really where to post this so please bear with me, I was provided by my client a dialer  or a CRM and whenever I try to run it on my laptop I am encountering this error:

    System.DllNotFoundException: Unable to load DLL 'pjsipDll.dll': A dynamic link library (DLL) initialization routine failed. (Exception from HRESULT: 0x8007045A)
       at Sipek.Sip.pjsipRegistrar.onRegStateCallback(OnRegStateChanged cb)
       at Sipek.Sip.pjsipRegistrar.get_Instance()
       at At.CC.VoIP.PhoneSip.SetDllSettings(String sipHost, String sipCodecs, String number, String password, Int32 localSipPort) in c:\Work\CallCenterSIP_Trunk\At.CC.VoIP\PhoneSip.cs:line 813
       at At.CC.VoIP.PhoneSip.SetDllSettings(NameValueCollection dllConfiguration, Int32 localSipPort) in c:\Work\CallCenterSIP_Trunk\At.CC.VoIP\PhoneSip.cs:line 841
       at At.CC.VoIP.PhoneSip..ctor(String number, NameValueCollection settings, String password, Int32 localSipPort) in c:\Work\CallCenterSIP_Trunk\At.CC.VoIP\PhoneSip.cs:line 324
       at At.CC.VoIP.SmartPhone..ctor(String number, NameValueCollection settings, String password, Int32 localSipPort) in c:\Work\CallCenterSIP_Trunk\At.CC.VoIP\SmartPhone.cs:line 64
       at Agent.MainForm.SetDllSettings() in c:\Work\CallCenterSIP_Trunk\Agent\MainForm.cs:line 2008

    But on my desktop computer and other laptop it is working perfectly. All of them use Windows 10 Pro, when I tried to contact my client he was advised by the company who I guess made this program that it is a problem on my end, I'm not really sure what is happening. I did a fresh install of my operating system but the problem still persists. Any help would be greatly appreciated.

    Thanks,

    Saturday, April 6, 2019 9:12 PM