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Latest Build Update: 1809 Installed April 20, 2019 Causes Performance, Mouse, Wifi, Lockups required reboot RRS feed

  • Question

  • With the last update Windows 10 (Enterprise) Version: 1809, OS Build: 17763.437 installed on April 20, 2019, with the macine, eventually in time, after long idleness, i.e. over night, over 24 hours, either the mouse is locked, the WiFi is lost and cannot be renewed and a black screen is seen and it is locked up.  Seeing any of the symptoms requires an off/on switch restart.   

    Are there some known issues?   Should I revert to previous build?   

    Hector Santos, CTO Santronics Software, Inc. http://www.santronics.com

    Sunday, May 5, 2019 9:17 PM

Answers

  • Sorry for my delay.  What I did, on the 5th, was check the "Windows Update" and there were 1 kb available so I started it, 

    - KB4486553

    I noticed this one was installed on May 7, 

    - KB4480056

    But overall, the good news, since I did the update I have not see any form of lockups, WIFI stopping or Mouse lost. 

    That must of done it.

    Thanks


    Hector Santos, CTO Santronics Software, Inc. http://www.santronics.com



    Thursday, May 9, 2019 3:26 PM

All replies

  • Make sure that all the related drivers are updated.

    You may check the things either in Safe mode or creating another user account with same administrative privileges.


    S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

    Monday, May 6, 2019 1:40 AM
  • Hi,

    Thank you for posting in Microsoft TechNet Forum.

    Based on your description, please refer to the methods to troubleshoot:

    1. Try to use the command sfc /scannow and DISM as an administrator to check if the files are corrupted.

    2. Check your drivers update.

    3. Try to install the update manually from Microsoft Update Catalog and check.

    4. There aren't any known issues at the moment, try to revert to previous build and check.

    Best regards,

    Hurry


    Please remember to mark the reply as an answer if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

    Monday, May 6, 2019 2:54 AM
  • Hi,

    How was going on this issue, please?

    Please let me know if you need further help.

    Best regards,

    Hurry


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 8, 2019 1:15 AM
  • Sorry for my delay.  What I did, on the 5th, was check the "Windows Update" and there were 1 kb available so I started it, 

    - KB4486553

    I noticed this one was installed on May 7, 

    - KB4480056

    But overall, the good news, since I did the update I have not see any form of lockups, WIFI stopping or Mouse lost. 

    That must of done it.

    Thanks


    Hector Santos, CTO Santronics Software, Inc. http://www.santronics.com



    Thursday, May 9, 2019 3:26 PM
  • Thanks for the sfc /scannow and DISM tips

    Hector Santos, CTO Santronics Software, Inc. http://www.santronics.com

    Thursday, May 9, 2019 3:28 PM
  • Thank you.  If it happens again, I will try having the session under the Admin account.  It was using a non-admin user account when it last happened.   But as noted in my earlier post, since doing the KB4486553 update on the 5th, the day of the post, and I noticed this one KB4480056 done by Windows on the 7th, it has not happen again.  Thanks.

    Hector Santos, CTO Santronics Software, Inc. http://www.santronics.com

    Thursday, May 9, 2019 3:42 PM