Outlook 365 Mail


  • I recently set up Outlook 365 Mail on my parents computer.  It worked fine for a few weeks and then they started getting the following message and not receiving their emails on the computer but on their phones they were coming through.

    "Enter your user name and password for the following server"

    They enter the correct information and the message keeps popping up.

    How can I resolve this issue?  Is there something in the settings that I can change?  I tried going into the settings on mail and it seems to be preset without the options you can find on a mobile device.

    Friday, December 7, 2018 12:11 AM

All replies

  • You've posted in an Exchange 2003 and 2007 forum.  Assuming by "Outlook 365 Mail" you mean Exchange Online on Office 365, I recommend that you post this in the Exchange Online (Office 365) Forum:

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Friday, December 7, 2018 11:13 PM