• Question

  • Hi,

    I have been using windows 8 for the past week and have issues with BSOD appearing at random intervals and over the lat few days more frequently

    Monday, February 24, 2014 5:27 PM


All replies

  • It may help to look at the minidump files from the crashes with a debugger. 

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site?

    The following link has information on using OneDrive (SkyDrive):


    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

    • Proposed as answer by ZigZag3143x Tuesday, March 4, 2014 5:36 PM
    Monday, February 24, 2014 6:22 PM
  • Hi,

    Generally speaking, BSOD is caused by some incompatible driver. Have you tried to check and install all available Windows Update, update driver from official websites?

    Meanwhile, This blog is very useful for BSOD:

    You got a B.S.O.D. (Blue Screen of Death, known as Bug Checks), now what?


    If the issue still persists after you do that, Like auggy said, upload the minidump file to OneDrive and share link here.

    Karen Hu
    TechNet Community Support

    • Edited by Karen Hu Tuesday, February 25, 2014 9:00 AM update
    • Marked as answer by Brandon Records Tuesday, March 4, 2014 5:33 PM
    Tuesday, February 25, 2014 8:58 AM
  • Generally this error occurs due to hardware or software problem.

    - Identify Hardware Problems 
    - Run System in Safe Mode 
    - Reinstall the Security Software 
    - Start Security Scan
    - Scan for Registry Errors

    You can get more details here:-

    Thursday, February 27, 2014 2:27 PM