I have configured an incoming workflow that passes off a call to an operator queue. The operator queue has 6 members and is set to ring serialized with a 10 second window per person. I also configured the entire queue to have a 180 second timeout,
after which the call is supposed to get transferred to the auto attendant.
The issue Im experiencing is that the call never leaves the queue. I tried setting the timeout for 10 seconds or 10 minutes with no effect. Any suggestions to correct the issue would be appreciated.
