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Queue timeout not working RRS feed

  • Question

  • I have configured an incoming workflow that passes off a call to an operator queue.  The operator queue has 6 members and is set to ring serialized with a 10 second window per person.  I also configured the entire queue to have a 180 second timeout, after which the call is supposed to get transferred to the auto attendant.

    The issue Im experiencing is that the call never leaves the queue.  I tried setting the timeout for 10 seconds or 10 minutes with no effect.  Any suggestions to correct the issue would be appreciated.

    Tuesday, February 22, 2011 6:23 PM

All replies

  • Dear Urnvs,

     i think better to trace and see whats happing inside ...enable Lync Logging and use snoop for low call traffic time and let me know.

     


    Madushka Dias : MCITP(Lync Server 2010 Administrator) & MCTS - Active Directory) - http://uctechi.blogspot.com/ | Live - madushka@live.com | If got your answer don't forget to Rate as an Answer
    Saturday, October 15, 2011 11:41 AM