windows 7 another unexpected shutdown blue screen error RRS feed

  • General discussion

  • Hi

    I know this question has been asked a lot already but it seems to be somewhat different with everyone and I just wanna make sure my comp is "all good" so sorry to ask it again :) I appreciate any help! Thanks for your time!

    I have HP Pavilion g series Windows 7 Home Premium

    I uploaded my dmp file to skydrive


    Problem signature:

      Problem Event Name:                        BlueScreen

      OS Version:                                          6.1.7601.

      Locale ID:                                             1033

    Additional information about the problem:

      BCCode:                                               1000009f

      BCP1:                                                    0000000000000004

      BCP2:                                                    0000000000000258

      BCP3:                                                    FFFFFA8003FE6040

      BCP4:                                                    FFFFF80000B9C3D0

      OS Version:                                          6_1_7601

      Service Pack:                                       1_0

      Product:                                               768_1

    Files that help describe the problem:



    • Changed type Nicholas Li Tuesday, May 14, 2013 10:20 AM
    Wednesday, May 1, 2013 12:23 AM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Wednesday, May 1, 2013 1:00 AM