Urgent - please help!!!!!! RRS feed

  • Question

  • Hi there, 

    Normally I use my cell phone to check my email, my account is   lydialliu@hotmail.com

    All of sudden, on last Saturday, the pop message kept saying as it looks like someone else using your account.  I know nobody using my account, only I use it. I followed instruction to submit a few new form to recovery my account over and over, every time they said the automated system has determined that the information I provided was not sufficient for them to validate my account ownership.


    I created this account when I was in school about 20 years ago, I can't remember those information when I registered this account.  I keep using it as my major personal account for more than 20 years; my important financial data are inside of this email account. I need to access this account anyhow.

    I have all my information including my tax returns in this sub-folder, and all my membership information, I need it ASAP. 

    Please, please help me - I am desperately to access this account. I also need the information from this account to renew my license which will be expired shortly. 

    Thank you so much!

    Please help me by using my alternative email account as of lydial18@hotmail.com

    Thanks a lot!!!!!!

    • Edited by Pete LakerMVP Saturday, August 17, 2019 8:51 PM https://social.technet.microsoft.com/wiki/contents/articles/53209.microsoft-forums-vs-official-customer-support.aspx#Official_support_options
    • Moved by Pete LakerMVP Saturday, August 17, 2019 8:54 PM https://social.technet.microsoft.com/wiki/contents/articles/53209.microsoft-forums-vs-official-customer-support.aspx#Moved_posts
    Thursday, October 27, 2016 4:49 PM

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