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Can't install Microsoft Visual C++ 2008 or 2010: Error 997. Overlapped I/O operation in progress RRS feed

  • Question

  • Hi this Christmas my laptop started giving me bluescreens and corrupt windows messages (even though it was installed with the same windows it came with) so I formated it with the original CDs installing again the original windows 7.

    But since then I've been having some troubles with some windows uptates: 

    KB3020399; KB2901983; KB2984981; KB2913545 and others and I can't install Microsoft Visual C++ 2008 or 2010 so I cannot instal software that requires it.

    Can anyone help me with this please?

    Thanks

    Monday, February 2, 2015 11:34 AM

Answers

All replies

  • Hello Tbtouaki,

    Do you receive any error message when you fail to update and install some software?

    Please take the following steps for troubleshooting:
    1. Go to Control Panel\All Control Panel Items\Troubleshooting\All Categories and run Windows update troubleshooter
    2. Download and run the Windows Update Readiness Tool
    http://www.microsoft.com/en-hk/download/details.aspx?id=20858

    About the error code in the title, please take a look at the following blog.

    http://blogs.msdn.com/b/vsnetsetup/archive/2014/10/27/error-997-overlapped-i-o-operation-is-in-progress-kb2918614-breaks-windows-installer-service.aspx

    Download and apply the hotfix mentioned in the blog.

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support


    Tuesday, February 3, 2015 10:25 AM
  • Thanks for the advice.

    When I fail to install software the message was the one on the title: Error 997. Overlapped I/O operation in progress.

    When an update fails the message I get is: Code 643 Windows Update encountered an unknown error.

    I had tried the hotfix you suggested before with no success.

    Already followed trough with step one, I went to control panel with no success either: "Troubleshooting couldn't identify the problem"

    Still can't install the updates.

    I am downloading the Windows Update Readiness Tool. Then I will update you on the results.

    Thanks you so much for your reply.

    Best regards,


    Tuesday, February 3, 2015 12:26 PM
  • Hi thanks again.

    I went to step 2 as I mentioned on the previous message...

    The Windows Update Readiness Tool is stuck...

    Initializing installation... done!
    Installing Hotfix for Windows (KB947821) (update 1 of 1)... 

    It's been like this for ages now...

    And these are all the updates that have failed on my laptop...

    KB2901983

    KB2965788

    KB2923545

    KB2984981

    KB3020288

    KB2803477

    KB2861208

    KB2598845

    KB976932

    What sould I do? Could you please give me more advice?

    Thank you very much, and sorry for the trouble.

    Best regards,

    Tuesday, February 3, 2015 12:54 PM
  • Hello Tbtouaki,

    About the error message ‘Error 997. Overlapped I/O operation in progress.’, please take a look at the following blog.
    Error 997. Overlapped I/O operation is in progress: KB2918614 breaks Windows Installer Service
    http://blogs.msdn.com/b/vsnetsetup/archive/2014/10/27/error-997-overlapped-i-o-operation-is-in-progress-kb2918614-breaks-windows-installer-service.aspx

    Resolution: Please apply this hotfix
    http://support.microsoft.com/kb/3000988

    About the error code ‘Code 643 Windows Update encountered an unknown error.’ When you use Windows update.
    Please take a look at the following KB.
    http://support.microsoft.com/kb/976982
    1. Use the fix tool in the link
    2. Uninstall and reinstall the .NET framwork

    Best regards,
    Fangzhou CHEN


    Fangzhou CHEN
    TechNet Community Support

    • Proposed as answer by ZigZag3143x Monday, February 9, 2015 1:54 PM
    • Marked as answer by Karen Hu Tuesday, February 17, 2015 8:54 AM
    Monday, February 9, 2015 11:05 AM
  • I have the same issue. But when I installed the kb3000988, it said "The update is not applicable to your computer" The OS is WIndows server 2008 R2 SP1.

    Wednesday, September 27, 2017 7:28 PM
  • Is there any other way to fix the issue?

    Install KB2538243 failed with error message 'Error 997. Overlapped I/O operation in progress.'

    When I installed the kb3000988, it said "The update is not applicable to your computer" The OS is WIndows server 2008 R2 SP1.

    Wednesday, September 27, 2017 7:30 PM