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Information Store service crashes - Exchange 2007 RRS feed

  • Question

  • Hi everyone,

    This morning when I got to work I found that no Outlook Clients could connect to the exchange server.

    After further inspection I noticed that the Information Store service had Crashed.

    Checking the event viewer I notice event ID Event 9673 with code 0xc00000fd and I've checked the following document:

    http://support.microsoft.com/kb/959135

    I'm currently running Exchange 2007 8.0.685.25  and I'm wondering will upgradeing to SP2 solve this problem for me for sure?

    Are there any other issues that I should be looking out for.

     

     

    Also, I've inherited a network with what was documented as a "primary" exchange server - e.g. exchange1 and a secondary exchange server e.g. Exchange2.

     

    However, I have a feeling that the "secondary" server only has the Exchange Management console and Powershell installed on it so I would like to know how to determine if this is a full install of Exchange 2007 on the second server.

    If I am upgrading to Exchange 2007 SP2 should I upgrade the main server first and then the "secondary" server?

     

    Anything to be cautious of during the upgrade?

     

    Thanks in advance,

     

     


    MCSA, CCNA, JNCIA
    Thursday, April 22, 2010 8:26 AM

Answers

  • On Thu, 22 Apr 2010 08:26:21 +0000, iRock292 wrote:

    >
    >
    >Hi everyone,
    >
    >This morning when I got to work I found that no Outlook Clients could connect to the exchange server.
    >
    >After further inspection I noticed that the Information Store service had Crashed.
    >
    >Checking the event viewer I notice event ID Event 9673 with code 0xc00000fd and I've checked the following document:
    >
    >http://support.microsoft.com/kb/959135
    >
    >I'm currently running Exchange 2007 8.0.685.25 and I'm wondering will upgradeing to SP2 solve this problem for me for sure?

    Wow! You're running the RTM version of Exchange?!

    I've never installed SP2 onto a RTM version before, but the release
    notes say you can "Upgrade a computer that is running the original
    release version of Exchange 2007 to Exchange 2007 SP2" so have at it!

    >Are there any other issues that I should be looking out for.

    I'd read the SP1 and SP2 "what's new" stuff if I were you. :-)

    >Also, I've inherited a network with what was documented as a "primary" exchange server - e.g. exchange1 and a secondary exchange server e.g. Exchange2.
    >
    >
    >
    >However, I have a feeling that the "secondary" server only has the Exchange Management console and Powershell installed on it so I would like to know how to determine if this is a full install of Exchange 2007 on the second server.

    Check the services to see if the information store service is
    installed.

    >If I am upgrading to Exchange 2007 SP2 should I upgrade the main server first and then the "secondary" server?

    If the secondary server isn't an Exchange server, there's no
    dependancies -- except you won't be able to manage Exchange 2007 SP2
    with the SP1 tools. So do the "real" server 1st and then the
    "secondary" before you use it for anything.
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Elvis Wei Tuesday, April 27, 2010 9:24 AM
    • Marked as answer by iRock292 Tuesday, April 27, 2010 10:04 AM
    Friday, April 23, 2010 4:01 AM

All replies

  • On Thu, 22 Apr 2010 08:26:21 +0000, iRock292 wrote:

    >
    >
    >Hi everyone,
    >
    >This morning when I got to work I found that no Outlook Clients could connect to the exchange server.
    >
    >After further inspection I noticed that the Information Store service had Crashed.
    >
    >Checking the event viewer I notice event ID Event 9673 with code 0xc00000fd and I've checked the following document:
    >
    >http://support.microsoft.com/kb/959135
    >
    >I'm currently running Exchange 2007 8.0.685.25 and I'm wondering will upgradeing to SP2 solve this problem for me for sure?

    Wow! You're running the RTM version of Exchange?!

    I've never installed SP2 onto a RTM version before, but the release
    notes say you can "Upgrade a computer that is running the original
    release version of Exchange 2007 to Exchange 2007 SP2" so have at it!

    >Are there any other issues that I should be looking out for.

    I'd read the SP1 and SP2 "what's new" stuff if I were you. :-)

    >Also, I've inherited a network with what was documented as a "primary" exchange server - e.g. exchange1 and a secondary exchange server e.g. Exchange2.
    >
    >
    >
    >However, I have a feeling that the "secondary" server only has the Exchange Management console and Powershell installed on it so I would like to know how to determine if this is a full install of Exchange 2007 on the second server.

    Check the services to see if the information store service is
    installed.

    >If I am upgrading to Exchange 2007 SP2 should I upgrade the main server first and then the "secondary" server?

    If the secondary server isn't an Exchange server, there's no
    dependancies -- except you won't be able to manage Exchange 2007 SP2
    with the SP1 tools. So do the "real" server 1st and then the
    "secondary" before you use it for anything.
    ---
    Rich Matheisen
    MCSE+I, Exchange MVP

    --- Rich Matheisen MCSE+I, Exchange MVP
    • Proposed as answer by Elvis Wei Tuesday, April 27, 2010 9:24 AM
    • Marked as answer by iRock292 Tuesday, April 27, 2010 10:04 AM
    Friday, April 23, 2010 4:01 AM
  • Please upgrade the server to SP2 and test the issue, you're still running on RTM version.

    Tuesday, April 27, 2010 9:26 AM