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Experiencing BSOD in Windows 7 Home Premium RRS feed

  • Question

  • Hi,

    I have been experiencing BSOD. The screen also freezes and I have to reset the battery to restart my laptop. On rebooting after a screen freeze, I receive an error message similar to "Your system shut down because the OS reached beyond its optimum temperature..". I have installed the hotfix that Microsoft released but it hasn't fixed the problem. The minidump indicates the cause of BSOD as IRQL NOT LESS OR EQUAL and points to the ntoskernl.

     

    I have tried going through all the threads with similar questions but none seem to solve my problem. Kindly help me resolve the issue.

     

     Here is the link to the dump folder which I have uploaded to my Skydrive account. Kindly revert with the solution at the earliest.

    Saturday, February 5, 2011 8:02 PM

Answers

  • Finally, it's resolved. It was a virus issue. Reinstalling windows did the trick. Two lessons learnt

    1. Never download files from suspicious websites.

    2. Not every bluescreen error is a hardware fault.

    Thank you for the support.

    Cheers!!

    • Proposed as answer by Andre.Ziegler Tuesday, February 8, 2011 2:47 PM
    • Marked as answer by Juke Chou Thursday, February 10, 2011 2:34 AM
    Tuesday, February 8, 2011 10:59 AM

All replies

  • On rebooting after a screen freeze, I receive an error message similar to "Your system shut down because the OS reached beyond its optimum temperature..".

    you should clean the CPU cooler with compressed air. The dumps show nothing useful.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, February 5, 2011 8:39 PM
  • Thank you for the response and sorry for posting the same message twice. But on my perusal of other threads I have found that some other users have also faced a problem with ntoskernl, which is what I am experiencing right now. The solution offered there is quite different from cleaning with compressed air? Could you throw more light on the same? Looking forward to a quick revert.
    Saturday, February 5, 2011 9:10 PM
  • You should be able to buy a small tin with compressed air. Now open the laptop on the button side and use the air to clean the CPU cooler from dust. This should reduce the temperature and fix the issue.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, February 5, 2011 9:28 PM
  • The temperature issue has been resolved, but I am still experiencing BSOD. Sometimes it happens after every 5 minutes and sometimes it does not happen until a few hours. Please help me in solving the BSoD issue.
    Sunday, February 6, 2011 6:01 AM
  • can you upload the new dumps?
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 6, 2011 3:04 PM
  • Hi, I have reverted to factory settings and my hard disk has been formatted but I am still getting BSoD. Here is the link to the new dump of crashes. http://cid-d71f3beacccc4ab5.office.live.com/self.aspx/.Documents/Dump.rar Any help in fixing this up would be appreciated.
    Sunday, February 6, 2011 6:26 PM
  • Bug Check 0xC5: DRIVER_CORRUPTED_EXPOOL

    This indicates that the system attempted to access invalid memory at a process IRQL that was too high.

    http://msdn.microsoft.com/en-us/library/ff560192%28VS.85%29.aspx

    STACK_TEXT: 
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch+0x69
    nt!KiPageFault+0x260
    nt!ExDeferredFreePool+0x174
    nt!ExFreePoolWithTag+0x411
    nt!MiUnsecureVirtualMemory+0xef
    nt!AlpcpViewDestroyProcedure+0x1fb
    nt!AlpcpDestroyBlob+0x28
    nt!AlpcpViewDestroyProcedure+0x23b

    Pool_Corruption

    Bug Check 0x24: NTFS_FILE_SYSTEM

    This indicates a problem occurred in ntfs.sys , the driver file that allows the system to read and write to NTFS drives.

    http://msdn.microsoft.com/en-us/library/ff557433%28VS.85%29.aspx

    STACK_TEXT: 
    nt!FsRtlTeardownPerStreamContexts+0x69
    Ntfs!NtfsDeleteScb+0x108
    Ntfs!NtfsRemoveScb+0x61
    Ntfs!NtfsPrepareFcbForRemoval+0x50
    Ntfs!NtfsTeardownStructures+0xdc
    Ntfs!NtfsDecrementCloseCounts+0xa2
    Ntfs!NtfsCommonClose+0x353
    Ntfs!NtfsFspClose+0x15f

    Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

    This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.

    http://msdn.microsoft.com/en-us/library/ff558949%28VS.85%29.aspx

    fffff880`05700518  fffff800`0288c469 nt!KiBugCheckDispatch+0x69
    fffff880`05700520  00000000`0000003b
    fffff880`05700528  00000000`c0000005
    fffff880`05700530  fffff800`028acc18 nt!IopCompleteRequest+0xc85
    fffff880`05700538  fffff880`05700de0
    fffff880`05700618  fffff8a0`02dd33f0
    fffff880`05700620  fffff800`029db1e8 nt!_imp_NtOpenSymbolicLinkObject +0x8d00
    fffff880`05700628  00000000`00000000
    fffff880`05700630  fffff800`0281b000 nt!MmIsSessionAddress <PERF> (nt+0x0)
    fffff880`05700638  fffff800`0288c153 nt!KiSystemServiceCopyEnd+0x13
    fffff880`05700640  fffff800`02a99354 nt!BBTBuffer <PERF> (nt+0x27e354)
    fffff880`05700648  fffff800`0288bd40 nt!KiSystemServiceHandler
    fffff880`05700650  00000000`00000000
    fffff880`05700658  fffff800`0288bdbc nt!KiSystemServiceHandler+0x7c
    fffff880`05700660  fffff880`05701588
    fffff880`05700668  fffff880`05700de0
    fffff880`05700670  00000000`00000000
    fffff880`05700678  fffff800`028bb450 nt!_C_specific_handler
    fffff880`05700680  fffff800`02a9a20c nt!BBTBuffer <PERF> (nt+0x27f20c)
    fffff880`05700688  fffff800`0289d296 nt!NtWaitForWorkViaWorkerFactory+0x285

    IRQL_NOT_LESS_OR_EQUAL (a) - An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.

    STACK_TEXT: 
    nt!KeBugCheckEx
    nt!KiBugCheckDispatch+0x69
    nt!KiPageFault+0x260
    nt!IopCompleteRequest+0xc73
    nt!KiDeliverApc+0x1d7
    nt!KiApcInterrupt+0xd7
    win32k!HmgNextOwned +0x3f
    win32k!NtGdiCloseProcess+0x85

    1. Install all updates

    2. Update the BIOS:

    BiosVersion = A03
    BiosReleaseDate = 07/29/2009
    SystemManufacturer = Dell Inc.
    SystemProductName = Inspiron 1440

    3. Please download memtest86+ [1], burn a new bootable CD (use a CD-RW if possible) from the ISO (download and use ImgBurn [2][3] to do this or make double click on the ISO in Windows 7), reboot your PC and scan your RAM 4-5hours for errors. If it detects errors, replace the faulty RAM.

    If the memtest tells no error, please download CPU-Z [4], look in the memory and SPD tab and verify that the current RAM Speed and the Timings match to the values that you see in the SPD tab. If your RAM run at CR (Command Rate) 1T, change the value into 2T in the BIOS.

    4. Run chkdsk to ensure that the HDD is fine (because of the 0x24 crash).

    André

    [1] http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip
    [2] http://www.imgburn.com/index.php?act=download
    [3] http://forum.imgburn.com/index.php?showtopic=61
    [4] http://www.cpuid.com/softwares/cpu-z.html


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 6, 2011 8:01 PM
  • Hi, Thank you so much for the response. Is there any chance that installing windows from scratch might solve this problem (it looks like an easier alternative)? The reason I say is I never had such a problem until yesterday, when it popped up when I tried to downlaod a file from the internet. Could it be because of a virus issue which could be dealt with a complete reinstall? Although I did go back to the factory settings, but the the recovery disk I made was after I experienced BSoD, so there is a high possibility of the virus still being there. Although I would definitely try the above solutions as a last resort, do let me know if the reinstallation would be worth it? (I have already lost all the data, so it doesn't really matter now)
    Sunday, February 6, 2011 8:23 PM
  • try the steps. Also run chkdsk C: /r /f to detect and fix NTFS file system issue.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 6, 2011 8:31 PM
  • Sure, will do. Where do I run chkdsk? In the command prompt? If you could elaborate on the steps, it would be great. I am not too good with computers. Sorry for the inconvenience.
    Sunday, February 6, 2011 8:40 PM
  • Hi,

      Have updated the drivers and the BIOS
      Memtest reported no errors even after running for 5 hours.
      Chkdsk reported no errors.
     
      Still experiencing BSOD. Please tell the steps to check and reset the command rate of RAM. I could not find any option for the same in the BIOS.

    Also, I downloaded CPU Z. The speed and timings in the SPD tab match those in the memory tab. However, I noted that the BIOS lists the frequency of the RAM as 800 MHz while the memory tab of CPU z lists it as 400 Mhz. Is it normal or something wrong with that?

    Please help me resolve the problem. It's eating into my business hours. Thanks!

    Monday, February 7, 2011 11:18 AM
  • the 800MHz are shown because of the DDR RAM (Double Data). The 800er are marketing to show, how fast it is. It runs at 400MHz.

    Can you upload the CPU-Z pictures?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 7, 2011 1:20 PM
  • Hi,

    Here is the link to the rar file which contains the screen shots cpuz. A screen shot has been taken for each tab. Hope that helps. Let me know if you need the pictures any other way.

    http://cid-d71f3beacccc4ab5.office.live.com/self.aspx/.Documents/cpuz.rar

    Monday, February 7, 2011 2:54 PM
  • the values are fine. I currently have no real idea. You should contact the Dell support.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 7, 2011 3:56 PM
  • Would you recommend reinstalling Windows completely? Or do you think this is a hardware issue only?
    Monday, February 7, 2011 4:43 PM
  • I think its a hardware issue. You can try to reinstall Windows.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 7, 2011 7:32 PM
  • Finally, it's resolved. It was a virus issue. Reinstalling windows did the trick. Two lessons learnt

    1. Never download files from suspicious websites.

    2. Not every bluescreen error is a hardware fault.

    Thank you for the support.

    Cheers!!

    • Proposed as answer by Andre.Ziegler Tuesday, February 8, 2011 2:47 PM
    • Marked as answer by Juke Chou Thursday, February 10, 2011 2:34 AM
    Tuesday, February 8, 2011 10:59 AM
  • this is strange. A virus is mostly an user mode tool. So the virus installed a driver and made some strange things.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Tuesday, February 8, 2011 2:48 PM