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BSOD error code 0x0000008e random occurance while vista is running RRS feed

  • General discussion

  • I have a Vista Ultimate machine from Dell.  Over the last week I have had random crashes with either a 0x24 or 0x8e error.  I have tried system restore back to the earlist version.  I found an article that said run "SFC ...." using a cmd promt as administrator - this reported that it could not repair everything.  I ran chkdsk with a full scan of all sectors at the next boot and it did not report anything.  the OS is fully updated with all updates.  I ran the short memory diagnostics on the 4GB (2 dimms) and it did not find any errors.

    What should I check next?

    Thursday, June 20, 2013 8:40 PM

All replies

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Wanikiya & Dyami--Team Zigzag

    Friday, June 21, 2013 1:29 AM
    Moderator
  • Will do, I have set the system for a "small memory dump".  When I get two ones I will zip them up and send them to you.

    Will the system keep both in the Minidump folder or do I need to save the first somewhere else?

    Friday, June 21, 2013 1:46 AM
  • The minidump folder will keep as many as 50 DMPS.

    You will need to zip them and upload to skydrive or another file sharing service like rapidshare.  Put a  link to them in your next post.


    Wanikiya & Dyami--Team Zigzag

    Friday, June 21, 2013 2:00 AM
    Moderator
  • Please follow this link to upload file to skydrive:

    Upload to SkyDrive.

    Regards,

    Leo   Huang

    TechNet Subscriber Support

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    Leo Huang
    TechNet Community Support

    Friday, June 21, 2013 2:45 AM