Authenticator Stopped Working after iOS 11 Upgrade RRS feed

  • Question

  • I have several people in my company reporting that Authenticator stopped working after upgrading their iPhone to iOS 11.  I need to disconnect the device in the MFA server's console and they need to uninstall and re-install the app.

    Is this normal or a bug?  I've never seen this with other iOS upgrades.

    Tuesday, October 10, 2017 3:18 PM

All replies

  • Hi Mhambalek,

    Could you please tell me your MFA server version? Just on-prem AD and MFA server or MFA server with ADFS?

    Are there any other users can't work with that APP? If yes, could you please send logs through the settings page? In newest version has send logs option.

    After we send the log, we will get an event ID, please remember it and post it here.

    Best regards,


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    Wednesday, October 11, 2017 2:19 AM