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bitlocker password and recovery key forget. RRS feed

  • Question

  • hi, 

    my External hard Drive was locked by bitlocker. I forgot my password and recovery key. how can i open and get my files?

    i need the documents

    Thursday, September 14, 2017 6:33 AM

All replies

  • Hi Siva24,

    Without the recovery information or original password you are unable to retrieve the data.

    Your data is encrypted by Bitlocker, this is why it was designed.

    With kind regards,

    Tim  


    • Edited by Tim_86 Thursday, September 14, 2017 6:47 AM
    • Proposed as answer by Tim_86 Thursday, September 14, 2017 6:48 AM
    Thursday, September 14, 2017 6:46 AM
  • Wen setting up bitlocker, windows forces you to print the recovery key or save it to a different drive, USB stick or network location. Please look for it, it's your only chance.
    Thursday, September 14, 2017 7:36 AM
  • Hi,

    The recovery key is the last way to unlock the drive, if you have forgotten the recovery key, you are not able to decrypt and access the drive, that is the sole purpose of BitLocker.

    Thank you for understanding.

    Best regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, September 15, 2017 4:54 AM
    Moderator
  • Hi,

    We haven’t heard from you for a couple of days, have you solved the problem?  We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, September 22, 2017 7:27 AM
    Moderator