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Windows 7 Bluescreen Error (Urgent help, please!) RRS feed

  • Question

  • Hi everyone,

    Recently, I had to do a Full restore for my current desktop system and I am occasionally getting the Blue Screen crash.  I am not so sure whether it has something to do with Norton Antivirus, sleep mode settings, video card, or RAMs but this is what I have copied off "Checking for Solution" window.

    Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    a
      BCP1:    F8E483ED
      BCP2:    00000002
      BCP3:    00000001
      BCP4:    8289EC0B
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      D:\Windows\Minidump\072710-39843-01.dmp
      D:\Users\Dr. Pham\AppData\Local\Temp\WER-60312-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      D:\Windows\system32\en-US\erofflps.txt

     

    My current system specifications:

    Intel P4 3.2Ghz with HT Technology

    MSI MS-7008 (PT880 Neo-LSR) Mainboard

    ATI Radeon HD 3850

    Windows 7 Professional (Upgrade Version)

     

    Any quick solution?  Thank you for your help.

    Cason

    Wednesday, July 28, 2010 3:01 AM

Answers

  • You have an issue with your RAM:

    CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
    6 errors : !nt (828e0d19-828e0d79)
    828e0d10  a8  01  75  d7  8b  c3  f0  0f  ba *00  00  72  ce  8a  46  0e ..u........r..F.
    828e0d20  24  07  3c  01  74  15  6a  fe  58 *00  21  03  8a  4c  24  0e $.<.t.j.X.!..L$.
    ...
    828e0d40  c1  10  8d  54  24  48  e8  e5  5c *00  ff  8b  44  24  2c  3b ...T$H..\...D$,;
    828e0d50  78  08  74  0b  8d  4c  24  48  e8 *00  5d  fc  ff  eb  c7  8a x.t..L$H..].....
    828e0d60  4e  0e  80  e1  07  80  f9  01  0f *00  36  01  00  00  66  83 N.........6...f.
    828e0d70  7e  0c  00  0f  85  2b  01  00  00 *00  e8  2d  28  01  00  8d ~....+.....-(...

    MODULE_NAME: memory_corruption

    CHKIMG checks if the downloaded files from the MS symbol servers are different compared to the dump and it shows 6 errors, So the file in your memory is corrupted.

    Download memtest86+ [1], run it for 4-6 hours and test if you get errors.

    If you get errors, replace the RAM.

    André

    [1] http://www.memtest.org/


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Thursday, July 29, 2010 12:25 AM
    • Marked as answer by Dale Qiao Tuesday, August 3, 2010 9:16 AM
    Thursday, July 29, 2010 12:24 AM

All replies

  • Hi,
     
    This error,
     
    # for hex 0xa / decimal 10 :
      IRQL_NOT_LESS_OR_EQUAL                                   bugcodes.h
     
     
    is generally due to a problem in a device driver. If you can upload the
    files in C:\Windows\Minidump according to the instructions here,
     
     
    Someone with the Debugging Tools for Windows may be able to provide more
    insight into the exact cause of the problem.
     

    -- Mike Burr
    Wednesday, July 28, 2010 4:03 AM
  • Thank you for your prompt response, Mr. Burr.

    Here is it!  I hope I followed your instruction well.

    Cason

     

    http://cid-f613335c6d3378af.office.live.com/embedicon.aspx/.Public

     

     

     

     

    Wednesday, July 28, 2010 11:05 PM
  • You have an issue with your RAM:

    CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt
    6 errors : !nt (828e0d19-828e0d79)
    828e0d10  a8  01  75  d7  8b  c3  f0  0f  ba *00  00  72  ce  8a  46  0e ..u........r..F.
    828e0d20  24  07  3c  01  74  15  6a  fe  58 *00  21  03  8a  4c  24  0e $.<.t.j.X.!..L$.
    ...
    828e0d40  c1  10  8d  54  24  48  e8  e5  5c *00  ff  8b  44  24  2c  3b ...T$H..\...D$,;
    828e0d50  78  08  74  0b  8d  4c  24  48  e8 *00  5d  fc  ff  eb  c7  8a x.t..L$H..].....
    828e0d60  4e  0e  80  e1  07  80  f9  01  0f *00  36  01  00  00  66  83 N.........6...f.
    828e0d70  7e  0c  00  0f  85  2b  01  00  00 *00  e8  2d  28  01  00  8d ~....+.....-(...

    MODULE_NAME: memory_corruption

    CHKIMG checks if the downloaded files from the MS symbol servers are different compared to the dump and it shows 6 errors, So the file in your memory is corrupted.

    Download memtest86+ [1], run it for 4-6 hours and test if you get errors.

    If you get errors, replace the RAM.

    André

    [1] http://www.memtest.org/


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Thursday, July 29, 2010 12:25 AM
    • Marked as answer by Dale Qiao Tuesday, August 3, 2010 9:16 AM
    Thursday, July 29, 2010 12:24 AM
  • Also, there are some older Symantec drivers loaded, such as the teefer2.sys which is from 2008, so I would suggest to uninstall all Symantec products and see if the issue resolves.

    If the BSODs continue please provide the minidump file(s).

    Afterward you can reinstall the Symantec software using the latest version or go with other security software.

    Thursday, July 29, 2010 11:39 AM
  • Mr. Ziegler, great information, thank you!

    I did what you told me for over 10 hours but no errors found.  So I think the memory is fine.  I am coming down to a conclusion that it could have derived from Windows 7 sleep mode.  Due to wasteful energy consumption, I decided to set my desktop to auto-sleep to conserve power and that could be the culprit.  Your comment?

    Mr. auggy,

    Thank you for your response.  I am running Symantec Endpoint Protection (version 11.0.4014.26) which I downloaded it off my university's OIT website.  After completed the installation on the newly restored Windows 7, I received a conflict notification from Action Center due to some incompatibilities and Windows's UAC automatically blocked and disabled it.  Since Windows 7 has blocked the driver, I just ignore the issue.

    FYI, I decided to go back to an older Antivirus program because I could not get the Microsoft Forefront Security client to update directly from its interface.  Tracing back to about a year ago, I installed MFS and always wondered why I could not get any update.  Until much later, while doing some house cleaning for my desktop, I found AdobeUpdate.exe and another program running without my permission; that's when I know I got a few Trojans on my desktop.  At first, I downloaded a manual MFS update in hope of correcting the problem; unfortunately, after a full scan, Windows blew on me and started crashing at every reboot.  I had no choice but to restore the system.  Do you have any idea to enable the MFS to download update definitions from its interface?

    On final look,  it could be either one of these above.  How do I go about fixing these?

    Cason

    Thursday, July 29, 2010 2:59 PM
  • I replaced the old RAMS with new one from PNY (PC3200) but I'm still getting lotta crashes from programs, received random blue screens.  What now?  Bad motherboard?

    ---------------------------------------------------------------------------------------------------------Problem signature:
      Problem Event Name:    BlueScreen
      OS Version:    6.1.7600.2.0.0.256.48
      Locale ID:    1033

    Additional information about the problem:
      BCCode:    4e
      BCP1:    00000099
      BCP2:    00007E1D
      BCP3:    00000000
      BCP4:    000648DD
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    256_1

    Files that help describe the problem:
      D:\Windows\Minidump\081310-16109-01.dmp
      D:\Users\Dr. Pham\AppData\Local\Temp\WER-30359-0.sysdata.xml

    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
      D:\Windows\system32\en-US\erofflps.txt

    ---------------------------------------------------------------------------------------------------------------------------

    God damnit, when is this going to end???!?!?!  SOMEBODY HELP ME OUT HERE!!!

    Friday, August 13, 2010 5:48 PM
  • You must provide the new dumps.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, August 13, 2010 8:55 PM
  • Here are the dump files.

    http://cid-f613335c6d3378af.office.live.com/embedicon.aspx/.Public

    Don't know why, but on the desktop (which having the problem) I could not upload the files, it said something about not having the right permission to open the files. :(

    Cason

    Saturday, August 14, 2010 2:39 PM
  • Try updating the sound driver:

    http://www.realtek.com/Downloads/downloadsCheck.aspx?Langid=1&PNid=23&PFid=23&Level=4&Conn=3&DownTypeID=3&GetDown=false

    Have you always had these BSODs since installing Windows 7?

    Also, did you run the Windows Upgrade Advisor prior to installing Windows 7? If so, were any problems detected?

    Monday, August 16, 2010 2:51 AM
  • I tried Windows 7 since the first beta, never had such a problem with BSOD. I repeat, NEVER HAD SUCH PROBLEM!

    This problem just happened recently, I'd say, about a month ago.  First the PC was very slow in loading up, and as it turned out, only 512MB of RAM was detected on the system (was running dual channel w/ 2 512MB Corsair sticks at the time).  To correct the problem, I relocated the RAMs into different slots and got it fixed.

    Then the BSOD appeared, so I decided to get some help on this forum.  Did memory test for 10 hours according to the procedure on this thread, no errors, bought new RAMs to replace the current one.  Well, same problem again and I am experiencing lots of random program crashes.

    At this time, the PC can only be able to boot if the RAMs are installed on the last two slots.  The first two and dual channel settings don't work anymore.

    Just recently, the CMOS battery also died which I thought it should last much longer (built this PC in 2005).  Replace & no change.

    I guess the only issue here is either the MOBO or the CPU.  Unfortunately, I am clueless at this point.  Help!

    Cason

     

    Friday, August 20, 2010 1:15 AM
  • Replace the mainboard. I think the memory slots are damaged.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, August 20, 2010 1:16 PM