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Blue Screen of Death Problem RRS feed

  • Question

  • how to fix blue screen of death like kernel data inpage error,kernel stack inpage error ,etc. please help me coz this errors annoy me when i play games and its really frustrating.. help me thnx
    Saturday, September 25, 2010 7:22 AM

Answers

  • There isn't any universal method to solve all blue screens of death. You have to investigate in a case-by-case basis. Commonly, the problem is a bad driver causing the blue screen. Make sure all your drivers are up-to-date.
    Microsoft MVP Windows Desktop Experience
    • Marked as answer by Miya Yao Thursday, October 7, 2010 9:26 AM
    Saturday, September 25, 2010 2:37 PM
    Answerer
  • Kernel page errors are mostly caused by HDD issues. So check the HDD.

    Please also copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip all dmp into 1 zip file and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Thursday, October 7, 2010 9:26 AM
    Saturday, September 25, 2010 6:49 PM
  • Hi,

     

    I suggest go to test this issue in Safe Mode, Clean Boot and Device Clean Boot to determine the possible cause.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    ·         If the issue persists, would you please upload more minidump files for further research?

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

    Miya Yao


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Thursday, October 7, 2010 9:26 AM
    Monday, September 27, 2010 5:44 AM

All replies

  • There isn't any universal method to solve all blue screens of death. You have to investigate in a case-by-case basis. Commonly, the problem is a bad driver causing the blue screen. Make sure all your drivers are up-to-date.
    Microsoft MVP Windows Desktop Experience
    • Marked as answer by Miya Yao Thursday, October 7, 2010 9:26 AM
    Saturday, September 25, 2010 2:37 PM
    Answerer
  • Kernel page errors are mostly caused by HDD issues. So check the HDD.

    Please also copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip all dmp into 1 zip file and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Thursday, October 7, 2010 9:26 AM
    Saturday, September 25, 2010 6:49 PM
  • Hi,

     

    I suggest go to test this issue in Safe Mode, Clean Boot and Device Clean Boot to determine the possible cause.

     

    Device Clean Boot

    =================

    1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter.

     

    2. Expand "Sound, video and game controllers".

     

    3. Right click on your sound card and then click "Properties.

     

    4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK.

     

    5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled.

     

    ·         If the issue persists, would you please upload more minidump files for further research?

     

    Collect Minidump Files

    =================

    1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.

    2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".

    3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.

    4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.

     

    If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

     

    1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.

    2. Go to your Desktop, right-click on it and create a new folder named "Dump".

    3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.

    4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".

    5. Please send the ZIP file to us.

     

    You can refer to the following link to upload the information:

     

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

     

    You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:

     

    http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx

     

    WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article: How to read the small memory dump files that Windows creates for debugging.

     

    If no clue can be found, you may contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.

     

    To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607

     

    Regards,

    Miya Yao


    This posting is provided "AS IS" with no warranties, and confers no rights. | Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Marked as answer by Miya Yao Thursday, October 7, 2010 9:26 AM
    Monday, September 27, 2010 5:44 AM
  • hello,,,, anyone who can help ,,,  I hope you're alright.

    I have a problem with my OS,  it is a frequent blue screen ,,, ( sysdata.xml) this error appears in the solutions of vista. and the dump files in this URL ( http://cid-a731e15958dc6261.office.live.com/self.aspx/skydrive%20folder1/dmpfiles.zip ) I hope you can help me , thank you.


    I respect your privacy
    Sunday, October 17, 2010 1:34 AM
  • the drivers    

        Image path: \SystemRoot\System32\Drivers\SRTSP.SYS
        Image name: SRTSP.SYS
        Timestamp:        Tue Jan 22 05:58:54 2008

    and

        Image path: \??\C:\PROGRA~2\Symantec\DEFINI~1\VIRUSD~1\20080122.037\NAVEX15.SYS
        Image name: NAVEX15.SYS
        Timestamp:        Fri Jan 18 14:16:19 2008

    are causing the issue:

    STACK_TEXT: 
    b35bc06c 8b88bc7f 8781a390 875faae4 00000200 nt!RtlpInterlockedPopEntrySList
    b35bc190 8b16badc 9f68f320 005faae4 00000200 Ntfs!NtfsCopyReadA+0x188
    b35bc1c4 8b16bcab 00000003 00000000 875faadc fltmgr!FltpPerformFastIoCall+0x22e
    b35bc1f0 8b16db01 005bc240 c8db5e00 c8d62a28 fltmgr!FltpPassThroughFastIo+0x7d
    b35bc260 a574ce7e a17c5008 8781a390 c8d62a28 fltmgr!FltReadFile+0x207
    WARNING: Stack unwind information not available. Following frames may be wrong.
    b35bc294 a5759840 00000200 b35bc2b4 b35bc2dc SRTSP+0x17e7e
    b35bc2a4 ac2831fa c8d62a00 c8db5e00 00000200 SRTSP+0x24840
    b35bc2dc ac28e94f c8d62a00 00003400 00000000 NAVEX15+0x811fa
    b35bc30c ac28ec86 00000003 c8d62a00 00000005 NAVEX15+0x8c94f
    b35bc334 ac28f25e 00003400 c8d62a00 01004000 NAVEX15+0x8cc86
    b35bc368 ac285fe7 c8db0000 c8db4a05 00000011 NAVEX15+0x8d25e
    b35bc4c4 00000000 00000000 00000000 00000000 NAVEX15+0x83fe7

    Update your old Norton Version or remove it.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, October 17, 2010 12:33 PM